Jira Service Management integration with Service Now

[Caio Vinicius de Queiroz Luz]

We want integrate the Jira with Service Now. What is the best app?

We thought in two possibilities:
1. The integration that we want, the customer open the ticket in the jira and in this way this need to open in the Service Now;

2. The customer open one form of Jira, and open the form of the service now, and when the issue is created this should be created in the two tools.

[Diana_Architect_ZigiWave]

@Caio Vinicius de Queiroz Luz  hi. I know it's been a long since you posted the question - I really do hope you've managed to execute the integration the way you needed. I'd like to propose a tool that you might not have checked - ZigiOps. It's a flexible, no-code integration platform. It works bi-directionally so a change in one of the connected systems will immediately be present in the other. I guess that's what you need, judging by the use case. ZigiOps can also be tailored to fir different scenarios. Feel free to take a look at it and even book a demo to see how it works.

Regards, Diana (ZigiWave team)

[Caio Vinicius de Queiroz Luz]

Hi, @Mikael Sandberg! How are you?

I looked this app (https://marketplace.atlassian.com/apps/1222208/servicenow-connector-for-jira?hosting=server&tab=overview).

However I want know better informations and experience of the other customers with this app or another apps that make the same thing :).

[Mikael Sandberg]

Hi @Caio Vinicius de Queiroz Luz,

Welcome to Atlassian Community!

ServiceNow has a spoke to integrate with JSM that looks to fit what you are looking for. You also have apps in the Marketplace that could do this too, the only one I have used before is Tasktop to integrate Jama Connect with Jira.