Let Customer Portal users edit the information in the requests from the Customer Portal

[Salome Khaindrava]

What if your customers want to edit a field in a request?

Use Automation and Comments: Define keywords in automation and search for these keywords in the user comments.

1. Create a rule with a trigger - Issue commented
2. Add advance compare condition
   1. First value: {{issue.comments.last.body}}
   2. Condition of your choice (we recommend equals, for a rule to be more precise);
   3. Second value: [keyword of your choice]
3. Add new action: Edit issue
   1. Choose fields to set: select a field and configure the value