My test Jira Service Management instance is down. It is on-prem.

[Ty Sewell]

I tried to use this link:  https://support.atlassian.com/contact/#/

but I was unable to continue filling out the form.  After I put my link in "What is your URL?"

I was unable to continue.  How can I send my logs to Atlassian technical support?

[Trudy Claspill · Accepted solution]

Hello @Ty Sewell 

Welcome to the Atlassian community.

When filling out the support request, make sure that you click on Data Center on the right when selecting a product.

Then you will get a prompt to enter your SEN.

The prompt to enter your URL would apply only if you have selected a Cloud product.

[Trudy Claspill]

This is a publicly accessible user forum. Don't paste SEN/License keys here. I removed it from your post.

You need to put that information into the support case creation form at https://support.atlassian.com/contact/#/

[Ty Sewell]

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