About approval and customer

[Barış Özer]

Hello,

When we send approval (approval) to the user on the Service Desk side, he cannot see the ticket content.

How can the end user (customer) see the ticket content?

Example; We send a price offer but they can't see it.

How can we authorize? Please help.

[Juan Carlos Vera]

@Hi @Barış Özer ,

If the Custom field (in this case Price Offer) is not in the Form of the Web Portal... then the customer can´t see this aditional info of the Ticket.

A Soluttion can be:

Show this info, adding this Field (Price Offer) in a Comment to "Custommer"

[Barış Özer]

Hi @Juan Carlos Vera 

I don't understand what to do :(

Can you explain with a screenshot?