Automation Single User custom field, How to display the value in an email

[Jody Johnson]

I'm trying to display the value of a single user select custom field, in an automation that's sending an email.  The automation executes correctly, but the value of the custom field does not display.

I'm using/have tried all of the following to get the value to display:

Expense/Invoice Approver: {{issue.Hiring Manager.displayName}}

Expense/Invoice Approver: {{issue.Hiring Manager}}

Expense/Invoice Approver: {{issue.get("Hiring Manager.displayName")}}

Expense/Invoice Approver: {{Hiring Manager}}

Expense/Invoice Approver: {{Hiring Manager.displayName}}

Any help would be greatly appreciated

[Jody Johnson · Accepted solution]

The above still did not work.  I changed the name of the field name from Hiring Manager to HiringManager and now its working!!

Thanks all for helping me think this through.

[Gikku]

Hi @Jody Johnson 

{{Hiring Manager.displayName}} should work and if not, probably there will an extra space to the field name somewhere.

You can also use the smart value as below to have the value added into the email where xxxxx is the custom field ID for 'Hiring Manager'

{{customfield_xxxxx.displayName}}

Regards
Gikku

[Roberto Miasack]

Hi!

The last form you wrote must be correct: {{Hiring Manager.displayName}}.

You can have more information here: https://support.atlassian.com/jira-software-cloud/docs/smart-values-users/

Please note that for the email to have the name of a user, this field must be filled.

[Jody Johnson]

No its not working...see screenshot.

[Jody Johnson]

[Roberto Miasack]

Hi, Jody!

Try change de custom field name in smart value for {{customfield_[number].displayName}}.

To find the custom field number, go to custom field context and see the website url:

See you!