Automation to assign issues to people active in onCall

[Alvaro Hernandez]

Hey folks!

Someone has tried to develop automation that is capable of assigning a ticket/issue to a person active in OnCall.

In a previous conversation thread from 2021, they point out that JSM does not handle the OnCall concept, but that was when Opsgenie existed, but now OnCall does exist and things have surely changed.

Has anyone tried it or do you have any links that can guide me on how to do it?

Thank you for any support you can offer me!

[Mark Higgins]

Hi @Alvaro Hernandez 

In JSM, Project settings, Features, scroll down and under Operations you will see Alerts and Oncall.

First this to do is to turn them on.

Have a look at this doco

Operations Help - Confluence

Cheers

Mark