Custom Resolution Field Option based on a Project

[Elif Alverson]

Hello, 

I am requested to create a resolution field drop down option called new computer only for a specific project. Is there any way to accomplish this? Thank you.

[Nic Brough -Adaptavist- · Accepted solution]

Jira does not have "resolution schemes", the list of resolutions is global.

But you can do this.  It's a massive faff, but possible.

Add the new resolution to the global list of resolutions, and then edit all your workflows.  You'll need to add an "exclude resolution" workflow property to any status from which a transition can be made through a screen with the resolution on it.  Obviously, you don't want to put it in the workflows for the project where you want to see "new computer".

Typically, this will be the In-progress -> Done transition, so you'd put the property on the In-progress status.

[Joseph Chung Yin · Accepted solution]

@Elif Alverson -

As stated by @Rilwan Ahmed, you can add the resolution option against the existing resolution field's dropdown list.  However, the options for this field is applied at the system level.  It means that all the projects will see the values.

To display the new option for a specific project, you will need to customize your WF for the project by adding the properties against the transition where users are prompted to select the resolution value

Example -

We are excluding certain options for one of our project associated with the resolution field using - "jira.field.resolution.exclude".  Where we identified the each option's ID.

You can also use "jira.field.resolution.include" to only display the options that you wanted too.

Here is the API calls to obtain the listing of all options internal IDs - https://<your based URL>/rest/api/2/resolution

Since you want to just to show the "New Computer" resolution option for only one project, then you will need to ensure all other projects WFs are updated to exclude that option's internal IDs.  In addition, you will also need to ensure that the WF that you are modifing are not shared with other projects too.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Rilwan Ahmed]

Hi @Elif Alverson ,

You want to add new option "new computer" for existing resolution field in place of done/cannot reproduce etc OR you want to create a new select list custom field with name "New computer" ?

[Elif Alverson]

Hello,  I want to add a new select list option for resolution called " New Computer".

[Rilwan Ahmed]

Hi @Elif Alverson ,

There is no field type "Resolution". Instead you can create a custom field with type "Select list (single choice)" and name it as "New Computer".

Once field is created, add required dropdown options to it and create a context and select only a required project. 

Add newly created field to the project screens. 

[Elif Alverson]

@Rilwan Ahmed , I want to add" New Computer" under the Resolution drop down options  and make it only visible for a specific Project.  Thank you.

[Marie-Josee Parent]

Hi Elif, but your resolution field will not have a resolution set and therefore no resolution date in the ticket, and will not be usable in reports. Because I did it on my side, but the tickets didn't have a set resolution as the JIRA field allows.

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