Jira Automation - link issues - This Issue has a drop down box for what reason?

[Marc Isikoff]

I'm automating from Jira Service Management to create a story in another Jira project but link that story to this triggering issue from JSM.

I can create the story in the different project and have no problem doing so and want the next step to be linking that story to the JSM trigger issue.

Given two fields:

1. This Issue*

2. Issue*

How do I implement that I want the newly created story put into another Jira project to link to the triggering issue in JSM? 

Of the 2 drop downs - the "This Issue*" one is hundred phrases deep and doesn't provide any good reference to either while "Issue*" does give Trigger issue.

[Sam Nadarajan · Accepted solution]

Hello @Marc Isikoff 

If I'm understanding your use case correctly, in the action for creating a story in a different project, select the "Linked Issues" field, choose your field type, and select trigger issue. This will link the newly created story from your automation rule with the issue that caused it.

Hope this helps

[Marc Isikoff]

Thanks...I'm going to try "relates to" as "created by" does not exist in my drop down.

[Sam Nadarajan]

Those options in the left-hand dropdown are customizable, so you can add options as needed. You can maintain that list if you're a Jira Administrator or higher by going to "Jira Administration > Issues > Issue Linking".

If this works for you please accept the answer so that other viewers can benefit!