Need request forms to start from the top at the help and instructions section

[Zeerak Khurshid]

Hello, 

We have a request type with detailed help and instructions. Unfortunately, upon clicking on the request type, the form opens up a the start of the questions. Because the form has detailed instruction on how to fill it out, we are looking for a way to make the form start from the top (i.e the help and instructions). Is there a way to enable this behavior in the request type.?

Thanks!

[Laurie Sciutti]

Hello @Zeerak Khurshid ~ I've escalated to Atlassian Support.  Perhaps they can provide you with an acceptable solution.

[Susan Waldrip]

Hi @Zeerak Khurshid , thanks for your question. JSM doesn't provide a way out of the box to put a Form at the very top of a Request form (the Customer screen). The Summary field always comes first, although there is a text field for instructions above that. Would moving your instructions from the Form to the Instructions field at the top of the Request Form work for your case? (Edit -- replaced image with the CORRECT instructions field!)

If not, you can check the Atlassian Marketplace for third-party apps that can help you.

[Zeerak Khurshid]

Thank you for your answer, Susan. Our instance does not have that ability. I believe that works for Cloud but we employee Data Center.

[Susan Waldrip]

Ah, my apologies. I hope you find a solution, good luck!

[Andy Heinzer]

Hi @Zeerak Khurshid 

I'm not sure if this is customizable within Jira Service Management Data Center.  I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/41/PSSRV-162327

Someone from that support team should be better able to see if there are other options here.

Andy

[Marc - Devoteam]

Hi @Zeerak Khurshid 

No there is no option to achieve this.

[Zeerak Khurshid]

That's unfortunate. 

Thank you Marc.