Rule that declares SLA Time by email notification

[Iris Ayelin]

Hey! 

I implemented a new automation rule triggered by creating a new ticket.

The purpose of this rule is to send an email update specifying the SLA time for the recently created ticket.

In my attempt to achieve this, I used the smart value
{{time to resolution.ongoingCycle.breachTime.friendly}}
but unfortunately, it didn't work

I would appreciate any suggestions or guidance you might have

Thank you!

[Rebekka Heilmann (viadee) · Accepted solution]

Hi @Iris Ayelin 

According to this: How to find smart value of SLA component of JSM issues | Jira | Atlassian Documentation 

You would need to add "issue." in front of it so {{issue.time to resolution.ongoingCycle.breachTime.friendly}}

Not tested it though

[Iris Ayelin]

Oh, my mistake! I forgot to add the word issue at the beginning

It worked, Thank you @Rebekka Heilmann _viadee_