automatic assignment by word

[Aykan Inal]

Hi there
If the subject of a ticket to Jira service management is xxx
can automatically assign to contact ?

how to  ? step by step

My second question is, can I have a ticket sent from amazon@ebay.com automatically assigned to a person?

thanks for help

[Mark Segall]

Hi @Aykan Inal -

Question 1

Yes, you can do this with automation.  I'm personally not a fan of the default fuzzy search functionality so I would go with an Advanced Compare Condition.  Here's a quick example:

Question 2

Similar to Question 1, you would want to use an If condition against the Reporter. Here's the smart value:

{{issue.Reporter.emailAddress}}

[Aykan Inal]

Hi  mark
where is this panel ?

[Mark Segall]

Automation is available under project settings:

INSTANCE.atlassian.net/jira/servicedesk/projects/PROJECTKEY/settings/automate

[Aykan Inal]

thanks

[Aykan Inal]

@Mark Segall  this is super
teams  outlook  or service management 

thanks   your info this  automation area