Syntax for updating affected object based on smart value

[Ryan Bullock]

For our incident and change tickets in service management, I'd like to automatically update affected objects based on the affected service the user chooses. This is what I am attempting but I'm not sure what missing:

objectSchema = "IT Assets" AND Application.Name = {{issue.affectedServices}}

Testing with a static value like the below works:

objectSchema = "IT Assets" AND Application.Name = service

So how do I reference another field for the value here?

[Lisa Forstberg]

Hi @Ryan Bullock ,

Are you trying to update an object in Assets or are you trying to fetch objects in a custom field (application?) on the incident/change?

Could you screenshot your automation and your Asset Schema please? 

I am curious to see the relationship between affected services and application.

br

Lisa 

[Ryan Bullock]

Sure, I am trying to update a field called "Affected Objects" not updating any objects themselves. "Application" is an attribute of the objects I am looking up. The objects I am looking up are host servers and the Application attribute is reference to the JSM built in Services schema.

The attribute in the object:

An example of the linked service object:

Currently as a test, I am just saying when field Affected Services changes, update affected object:

This does not work, I think it doesn't like the smart value. If for example I enter:

objectSchema = "IT Assets" AND Application.Name = CRS

then it works as expected. So that's my question, how to use a smart value here and/or is there a better way to do this?