jira service management cloud, any suggestion for chatbot for agents

[Saqib Dar]

hi team,

 Jira service management cloud, any suggestion for a chatbot for agents so the customer interacts with the team?

Thanks

Regards,

[Hana Kučerová · Accepted solution]

Hi @Saqib Dar ,

yes, there are several apps on marketplace, which provides chat functionality:

https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=Chat

[Hana Kučerová]

Personally I would try 

https://marketplace.atlassian.com/apps/1218891/chat-for-jira-service-management?hosting=cloud

first, but it depends on your more specific expectations.

[Joseph Chung Yin]

@Saqib Dar -

I agreed with @Hana Kučerová recommended.  However it will be based on what exactly you want to accomplish.  Please provide more details on your ask.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Bertrand Lafforgue]

Hi 

If you want a chatbot that can answer automatically simple questions and only transfer complex customers questions for a live chat to an agent, I would recommend KOJI on the marketplace. 

https://marketplace.atlassian.com/apps/1224614/koji-chatbot-for-jira-service-management?tab=overview&hosting=cloud

You will have higher ROI than a simple live chat.