Opsgenie

We have different teams and sometimes these teams are in the same group in Opsgenie due to the shared rotation schedule we have, but there are critical alerts we need help from other person who is no...

• Question
• cloud
• opsgenie

As most organisations, we have regular maintenance work such as server patching and OS updates that are performed on a regular basis. Is it possible to set up a reoccurring schedule for a team/globa...

• Question
• opsgenie

Hi, In our organization, we create many post-mortem reports. I would like to create many incidents so I can generate the post-mortem forms BUT without alerting everyone in the organization. Let's...

• Question
• opsgenie

Is there a way to add to the email output from PRTG to OpsGenie? i tried adding %tag and didn’t work, then inspected the page and found a class tag of “taglabel” and added that and still no luck. Wha...

• Question
• opsgenie

Apps like Heroku and Fivetran don't support rich alerting through the Opsgenie API.  Instead, they send emails.  Is there a way to parse the subject lines of an email using a regex and extr...

• Question
• cloud
• opsgenie

Hello everyone, everything good? In need of support, we are using the enterprise license and need to create a sandbox environment. However, it is not included in the Atlassian administration under P...

• Question
• opsgenie

Background:  Opsgenie Integration Type = Dynatrace Webhook (Dynatrace V2) , Opsgenie Plan = part of a JSM Premium Plan Dynatrace Tags are not being added to my alert when it is created in ...

• Question
• opsgenie

Hi all,   Can I use a NL phone number for OpsGenie call routing if I have OpsGenie as part of JSM? I am not sure if that is possible. I read that when part of JSM you cannot make use of an Ops...

• Question
• opsgenie

Issue with model or view. Cannot proceed. Error: Query for daily_distribution_of_total_on_call_times.csv failed: temp derived_table user_on_call_daily_distribution creation failed: SQL Error in CREAT...

• Question
• opsgenie

I am trying to setup a rotation for my team. (24hr) Monday 10am to Tuesday 10am (48hr) Tuesday 10am to Thursday 10am (24hr) Thursday 10am to Friday 10am (72hr) Friday 10am to Monday 10am I setup...

• Question
• cloud
• opsgenie

Hello, I am hoping to figure out how to solve an issue I am having.  See below: - Whole entire team is added as a responder, everyone gets notified. - One person acknowledges the alert - Now...

• Question
• cloud
• opsgenie

Ops Genie is calling from a "Private Number" which shows as "7748283686237".  This number is not included with the vCard for iPhone or Android.   How do we get this number added so tha...

• Question
• opsgenie

We are using analytics feature within OpsGenie continuous improvement purposes and reporting. In particular we are focussed on MTTA MTTR.  We are wondering whether there is a way to set working ...

• Question
• opsgenie

Over the weekend, some teammates were annoyed that something failed in production but they didn't receive notice (before a user told them).  The alerts did land on OpsGenie, but didn't go furthe...

• Question
• cloud
• notification
• opsgenie
• webhook

I'd like to be able to add context to an alert after it's created. For example, if there's an IP address in the alert I want to be able to automatically populate the alert with a geolookup of the IP ...

• Question
• opsgenie

I'd like to set a tag on an alert in Opsgenie from an AWS CloudWatch alarm.   We use tags to route alerts to different Opsgenie team escalation paths. I checked this post Integrate Opsgenie...

• Question
• cloud
• opsgenie

This article covers setting up an integration to create alerts for separate teams depending on the information received. On the Standard and Enterprise plans, you can create a "Global" integrati...

• Article
• alert
• integration
• opsgenie

We receive alerts via email integration and each time a comment is made on the ticket a new alert is created and initiates a new call.  I would like to suppress the alerts when comments are made...

• Question
• cloud
• opsgenie

What is the best practice on when to use Alert Rules vs Alert Policies? The documentation (Alert creation flow | Opsgenie | Atlassian Support) describes the process of alert creation. First we have "...

• Question
• opsgenie

Hello, Is there any way to create a Grafana dashboard with Opsgenie Analytics graphs? Access the same analytics as "Opsgenie - Analytics - Alert MTTA/R Analytics" but through Grafana dashboards. Th...

• Question
• cloud
• opsgenie

Hi,   My colleague installed Opsgenie App in her Huawei phone however she is not getting the alert/notification, what could be the issue? Is it supported?   Thanks & Regards, T...

• Question
• cloud
• opsgenie

I am trying to get closed alerts how do I get those?

• Question
• opsgenie

I am trying to get an alert by alias but the alert status is closed. So  I am getting the following response  { "code": 40401, "message": "Alert with alias [f552cfaa-e28d-40d6-86b...

• Question
• opsgenie

Thank you in advance.  I've had a devil of a time trying to get this question answered by Atlassian support who only provide me with links and seem against talking to me on the phone. We appear...

• Question
• opsgenie

I want to create ServiceNow incident automatically if certain alert conditions are true can I automate this entire process using Alert Action.

• Question
• cloud
• opsgenie