Hi folks,  I've recently started a new job with a small company in IT. I've been put in charge of revamping the incident management process. We currently use Jira Service Desk cloud and I'm eva...

• Question
• opsgenie

i just want to undersatand how does this work any help please

• Question
• opsgenie

Based on your feedback and usage metrics we've changed the look of the Incident Command Center (ICC) as of February 10, 2021. You'll see the newer interface once you open a new ICC Session.  &...

• Article
• opsgenie

We have integrated MS teams in opsgenie and it will send alerts to channels when alerts fire. The problem is I have rules set on the alerts which depending on certain conditions alerts can be held, ...

• Question
• cloud
• ms-teams
• opsgenie

Hi Guys, I was trying to install OEC on my local servers (CentOS 6.10).  I ran the following command (suggested by Installation page): sudo rpm -i opsgenie-oec-1.1.1.rhel6.x86_64.rpm and ...

• Question
• cloud
• opsgenie

Good day to everyone. I have an Email integration that applies Tags to an alert. However, those Tags don't seem to be applied by the Jira integration. Instead, all I see is fromOG. In my Jira inte...

• Question
• cloud
• opsgenie

Hi all, Does anyone know how to (or if there is an improvement request in Atlassian) change the look and feel for opsgenie?   Since it is a unique website that is tied to the other Atlassian pr...

• Question
• opsgenie

Hi, I want to integrate Standalone Oracle PCRF with Opsgenie. Is there any open source tool to integrate Oracle PCRF with Opsgenie for logs analytics and alerting? Any help is appreciable. ...

• Question
• cloud
• opsgenie

My organization is adopting Opsgenie Incidents for alerting and reporting and while we are overall very satisfied with the Incidents as a feature (particularly the included postmortems), we would lik...

• Question
• cloud
• incident
• opsgenie

Hi So i've been looking into using the incident management of opsgenie and slack. I have tried using the integration but based on the current documentation that was updated 5 months ago, the integ...

• Question
• opsgenie
• slack

Hello, I am wondering if it's possible to grant Confluence access to users through Atlassian's API.  I have a Python script that creates users. I am able to get ticket information and connect...

• Question
• api
• confluence-administration
• jira
• rest-api

HI Guys, we have a twice a day notification that sends out a weather forecast to our field workers. Is there a way to 1) auto close the notification after it has been sent and  2) not to escal...

• Question
• cloud
• opsgenie

We've used OpsGenie for a few infrastructure teams for a couple of years but are now expanding it to development teams.  It's worked well for us to use priorities as a general guideline of how a...

• Question
• cloud
• opsgenie

Dears, Functionality of the integration Jira Service Management to Opsgenie isn't working correctly. When an issue is closed and resolved in Jira Service Management, the alert in Opsgenie does ...

• Question
• jira-service-management
• opsgenie

Hi,  I've set up an integration between Opsgenie and Jira Service Management which works fine. Our process is that alerts are created in Opsgenie, where after a corresponding issue is created i...

• Question
• cloud
• link
• opsgenie

I'm working with two separate teams with separate opsgenie schedules and I would like to be in each schedule but not being on call the double of time that the others that are in a single team, anyone...

• Question
• cloud
• opsgenie

i want to desactivate  trial account knowing that i 'dont have an administrator account 

• Question
• cloud
• jira
• opsgenie

...upport cases have customers opened? Are there other factors, e.g., public attention, security, or data loss? Transparency with your Customers If you have an outage, in most situations, you’re b...

• Article
• jira-service-management
• jira-software
• opsgenie

Hello, We have Azure sending alerts to Opsgenie and everything works as intended. I was wondering if it's possible to configure Opsgenie to change the alert state in Azure when we aknowledge/close a...

• Question
• cloud
• opsgenie

I am looking to use Opsgenie to provide SLA uptime reports based on the individual services. I was expecting that the Infrastructure Health Report would provide this automatically based on the impact...

• Question
• opsgenie

Opsgenie’s newest mobile app offers multiple enhancements including customizable saved search, read-only postmortems, an app-switcher, a quick lock option for added security, and more. Read below for...

• Article
• opsgenie

Can the OpsGenie/Teams integration support multiple bots running on different channels at the same time?

• Question
• cloud
• opsgenie

Opsgenie's list of out-of-the-box integrations is growing! We've recently added integrations with Auvik, Netdata, and Zebrium.  Auvik is a cloud-based network monitoring and management s...

• Article
• integration
• log
• monitor
• opsgenie

I run a service that sends an email on a daily basis. Sometimes the service doesn't run, and no email is sent - most of the time this is due to network issues on the server. Can this lack of an email...

• Question
• opsgenie

Hi, I am having trouble using the Opsgenie app on my mobile phone using Android11.  I am not able to log into my account, I receive the following error: "Failed login null".  Is An...

• Question
• cloud
• opsgenie