Hi, When an alert is created in opsgenie, a corresponding Jira Service Desk (cloud) ticket is created. The reporter is an agent I created in jira for this specific purpose.  When a human agent...

• Question
• cloud
• opsgenie

Hi All   Trying out opsgenie for the first time. Is there a way to send out the on-call schedule weekly to a 3rd party ourside of your org. or a way to automate to send to another Support Te...

• Question
• opsgenie

We use Veeam Agent for Windows for backup tasks. The software supports email notifications on successes and errors, but only to one email. In order to reduce alert bloat we've been trying to use hea...

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• automation
• cloud
• heartbeat
• opsgenie

We have some Azure alerts set up for our dead letter queues in the microservice topics.  If the number >0, the alert triggers.  Our topics also have retry logic, so quite often the alert...

• Question
• opsgenie

Hi Opsgenie, We will be running a couple of schedules while on shift. ie Critical and Low/Medium priority. We would like to hear a different notification sound for each schedule. Is this possible? ...

• Question
• cloud
• opsgenie

Hi Opsgenie, We have a complicated roster rotation (5 week cycle) with various back-up combinations that needs to be managed outside of Opsgenie. Is it possible to import a spreadsheet or file of an...

• Question
• cloud
• opsgenie

We provide an app that generates alerts and sends these to Slack. I want to then send these alerts from Slack to Opsgenie. I noticed there was previously a solution described here, but I can no...

• Question
• opsgenie

When we started looking into Opsgenie there were two possible features we were very interested in. One being the auto-notification to the person on call, which will be fine if we upgrade to standard....

• Question
• opsgenie

Hello all,   I am looking to use the notification policy to control some of my alerting notification. When I use the less than or greater than for priority. Is it based on critical or the nume...

• Question
• opsgenie

Hello We are trying out Opsgenie and one feature we like a lot is the Heartbeat. Our plan is to use this and let all our small scheduled task “apps” call home and tell us that they still are running...

• Question
• cloud
• opsgenie

Is there a ready solution for notification of the current on-call schedule on Slack channel? We use Opsgenie for internal support and we would like people to see immediately who is res...

• Question
• cloud
• opsgenie

Hello, I need to create a Case in Dynamics 365 when an alert created in Opsgenie. I am not able to find any API for this trigger. If anyone knows how I can achieve this, please let me know. It wou...

• Question
• opsgenie

On the Opsgenie documentation under "Escilations" they have a video that shows lots of good rule options, however the one I need "Notify next user (in rotation)" is not available with a bunch of othe...

• Question
• opsgenie

Currently when JSM makes an opsgenie alert it makes it P3 no matter what the priority is in Jira. I would like it to match. This means at 3:14am if a backup skips a locked file and creates a medium ...

• Question
• opsgenie

As I'm sure many people here have experienced, getting a night call at 3:14am isn't fun. The SO is grumpy, the dog thinks shenanigan's are afoot and tries to helpfully alert everyone in a 1 mile radi...

• Question
• opsgenie

I was watching the video here: https://docs.opsgenie.com/docs/escalations and I noticed a lot more options including the one I need "Notify next user (in rotation)". How do I get this opti...

• Question
• opsgenie

Back in April of last year one of the major product announcements from Opsgenie was the launch of the Incident investigation view which created a deep connection between Bitbucket and Opsgenie, empow...

• Article
• bamboo
• opsgenie

Is there any way to update details of an alert via the API? I see that there's a way to add Tags and Notes, but specifically I want to update: { "details":{"key1":"value1","key2":"value2"}, } &nb...

• Question
• cloud
• opsgenie

I would like to obtain a license to add Opsgenie to my Atlassian product catalog. Please tell me how to go about getting this done. Thank you,

• Question
• cloud
• opsgenie

In Opsgenie, we had an instance where an escalation policy notifies the current and next on-call user, but the team has noticed that the alert will always default to the next on-call user in the&nbsp...

• Question
• administration
• cloud
• opsgenie

I have configurations with opsgenie_key option and set all frequency related stuffs but still not able to receive email alerts.  Can anyone share complete config file for this setup

• Question
• alert
• cloud
• opsgenie

Hello. I'm trying to use Opsgenie's Alerts REST API to pull alerts from the past few months. I have been using limit = 100 to paginate the API responses.  Once I react limit = 20000, I'm unabl...

• Question
• alert
• opsgenie
• rest-api

Hi! I'm trying to get familiar with using Opsgenie's APIs (the alert APIs in particular), and I haven't been able to get any results at all. I've tried using Postman to authorize myself using one th...

• Question
• cloud
• eazybi
• opsgenie

Hi there   We have DEV environment, and a PROD environment.    PROD used a migration of our old server environment, whereas DEV was clean in terms of users, groups, etc.  DEV...

• Question
• opsgenie

Hi, does anyone have experience in implementing DevOps metrics? If yes, would you be able to share with me what you did to collect those metrics? Many thanks. https://docs.opsgenie.com/docs/devops-m...

• Question
• opsgenie