Tag: "customer-support"

Hello, I am looking to track some support metrics/KPIs, such as First Contact Resolution, First Response Time, Time to Resolution, and CSAT. Is there a guide for how to do this? I am new to setting ...

• Jira Service Management
• cloud
• customer-support
• jira-service-management
• jira-service-management-cloud
• kpi

I have an issue with my registered email. I lost the ability to login... now I have tried to contact customer support but it is just continual robot loops. NO WAY TO TALK TO A HUMAN!!!! IM SOOOOO FRU...

• Trello
• cloud
• customer-support
• jira-service-management
• trello