Tag: "kpi"

Hello, I am looking to track some support metrics/KPIs, such as First Contact Resolution, First Response Time, Time to Resolution, and CSAT. Is there a guide for how to do this? I am new to s...

• Jira Service Management
• cloud
• customer-support
• jira-service-management
• jira-service-management-cloud
• kpi

Hello, I want to do some report of few KPI and thus export KPI from JIRA. Is there an easy way ? a way to do it automatically each month ? I was thinking doing some reports or dashboards and e...

• Jira
• cloud
• export
• jira
• jira-software-cloud
• kpi

...et on native JIRA KPIs, but do you recommend any add-on that could do this ? Thank you,

• Jira
• app
• data-center
• jira
• jira-software-data-center
• kpi