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Escalate Button Visibility

Isehaq Al Wahaibi
Isehaq Al Wahaibi
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April 22, 2024

Hi all,

I want to limit the visibility of Escalate button in customer view, I want to apply the below:

1- Any issue created then Hide Escalate button
2- If SLA time to resolution = breached then Show Escalate button

 

This ensure that only necessary Escalation happening,

Looking forward for solution or workaround to achieve same or similar result.

 

Regards,

 

 

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