Incident Management features don't work in a Sandbox environment?

[Paul Madison]

We've been trying to test out the new Incident Management feature in our sandbox environment, but keep running into errors that pop up on tickets.  We opened a ticket with Atlassian support and they ended up telling us that this feature won't work in any sandbox environment.

Has anyone else had this experience?

We use are sandbox for testing features, workflows, automations, etc. before we implement them in our production environment, so it is pretty frustrating to not be able to test this out.