Customer Help Center Requests Customize Columns

[Richard Bell]

Is it possible to add/edit the columns in the help centre, the same way can be done to internal queues?

Seeing priority and Due Date would be of great help to organisations with multiple tickets

Thanks

[Jack Brickey · Accepted solution]

This is a frequently asked question in the Community so you will find much discussion on it here. Here is a quick summary.

• you can not customize the columns in the portal at least OOTB
• check Marketplace for addons that allow portal customization 
• there is at least one open suggestion with Atlassian to allow for this and it can be found at Jira.atlassian.com

[ledonjennifer]

@Jack Brickey thanks for your reply!
It is possible to set up receiving messages when a client writes something to help centre?