How To Make Custom Approval on email JSM ?

[adithya]

Hi,

i want to make custom automation that contain Approve or Decline button on JSM.

how to make these button show up to approval ? (via email) pic attached

because i need more word and ticket details to show. not only "This Request Requires your approval".

Best Regards,

Adithya Varian

[Brant Schroeder · Accepted solution]

@adithya Is there a reason you can not use the delivered email functionality for approving and denying and have to use an automation?  https://support.atlassian.com/jira-service-management-cloud/docs/manage-settings-for-approval-by-email/

The only way I know how to do it is to transition the workflow back to the status that generates the email requesting the approval so it sends again.

[adithya]

Hi @Brant Schroeder ,

Yes, becauae i can't find suitable value for Ticket Status and Custom Field called "site" (2).

Also, how to make Appove or Decline is below Body Text ?

[Brant Schroeder]

@adithya  If you setup approval emails https://support.atlassian.com/jira-service-management-cloud/docs/manage-settings-for-approval-by-email/ then the approval email that goes out will include the buttons.  Make sure that the approval required customer notification is turned on.

[adithya]

@Brant Schroeder 

How about the custom field ? and ticket date details ? is it possible to show ?

[Brant Schroeder]

The variables that are available you can see as you setup the email.  Here are some feature requests that you can vote on.

• https://jira.atlassian.com/browse/JSDCLOUD-4642
• https://jira.atlassian.com/browse/JSDCLOUD-4782