how to add Custom Field Smart Value

[adithya]

hi,

i want to add custom field called "Site" on automation email for customer.

is it possible to add it to automation email ? 

i try {{issue.[CustomField].Site}} but it doesn't work, Site : .. still empty on email.

Best,

Adithya Varian

[Mark Segall · Accepted solution]

Hi @adithya - You should be able to present it like this:

{{issue.customfield_xxxxx}}

where xxxxx is the custom field ID. 

[adithya]

Hi @Mark Segall ,

it's not working. here i attach some pic of my automation and Site name.

[Mark Segall]

Ahh it's a select field.  Try this:

{{issue.Site.value}}

If that doesn't work, try it with the custom field ID (customfield_100xx)... If you need to find it, It'll show at the end of the URL when you go into the config screen for the Site field

[adithya]

@Mark Segall ,

it work Mark, Thank You..

so, for a select field i need to use this smart value. well noted.

[zacharoula_brinia]

I have created a custom field - number field, what is the smart value for this, please?

[Mark Segall]

Hi @zacharoula_brinia - It would be this:

{{issue.Worked Today}}

Note - Numeric fields can sometimes come across with a decimal (e.g. 123.0).  If you don't want this, you may want to do something like this:

{{issue.Worked Today.round}}

[zacharoula_brinia]

@Mark Segall Thank you so much for your reply.  Unfortunately, this does not work.

[Mark Segall]

Can you please create a new question (@mention me) and include a screenshot of your rule config - specifically the action you're trying to configure?