Jira Service Management

Unanswered

Creating a read only due date field that auto populates when creating an issue

With different issue types we have put in place different SLA's. I want JIRA to manage the due dates for the SLA's based on issue type. For example when someone creates an issue with issue type Quest...

2,226 views 3 0 Andrew Riley December 17, 2012
Email handler seems to be ignoring messages from a particular user perhaps due to an unauthorized user with same address

I created several users with the my email address. The first was noaa.test.user. I was able to submit email through the email handler and not surprisingly the reporter was noaa.test.user. So I rem...

1,621 views 1 0 Larry Talley May 31, 2012
- cloud
- jira-service-desk
Limited visibility comments do not produce email notifications

Hello, When we make limited visibility comments we expect to get email notifications but we do not. Please advise. Thanks, Kirill

2,002 views 2 0 Kirill Karpelson November 20, 2011
can i request to re-open a ticket from within the closed ticket?

If i add comments to a closed support ticket, asking for it to be re-opened, will someone in support see these comments?

1,590 views 2 0 Ben S November 16, 2011
- atlassian-support
- jira-service-desk
Users listed in CC field not receiving emails...

My screen has the CC field. The CC field has that screen assigned to it. When I add my name to the CC field and enter a test comment in an issue and click Update button, I do not receive the email. ...

2,251 views 5 0 Eric Blair November 9, 2011
- email
- jira-service-desk
Does an email service need to be created for each Issue Type??

I read the issue creation though email documentation and I'm confused. Do I need to create one service per issue type, per project? In other words, if I want to send an email to create, say, a subt...

1,697 views 2 0 Eric Blair November 9, 2011