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{{customfield_xxx.diff(customfield_yyy).prettyPrint}} does not display value

Joanna Bajda
Contributor
June 26, 2025

Hi, 

 

I'm using  {{customfield_xxx.diff(customfield_yyy).prettyPrint}}  smart value in automation rule to display time in format: h, m,s (eg. 1h 2m 3s).

Rule is being executed successfully, Log action is capturing time in correct format, I have information work item has been updated:

audit log.jpg

but it's not, the field is empty:downtime.png

Downtime CF is text field.  

Automation rule:

automation rule.png

Anyone know what it wrong?

1 answer

1 accepted

2 votes
Answer accepted
Joanna Bajda
Contributor
June 26, 2025

resolve it by myself

Marcel Hager
Contributor
June 26, 2025

What was the resolution?

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