A common aspect of Opsgenie users don't immediately understand is how Routing Rules, Escalation Policies, and On-Call Schedules work together. When an alert goes to a team, the first thing it checks...

• opsgenie
• escalation
• route
• schedule

Hello everyone - we've recently begun deploying OpsGenie throughout our organization, and one feature that we're looking to implement is the ability to notify external users who are impacted by a par...

• opsgenie

Hey there! Another "Best Practices Wednesday" is upon us, I thought this would be a good time to show you a useful way to handle P4 Low and P5 Informational alerts off hours. The goal of alerting and...

• opsgenie

I've got the JIRA OPS Integration setup within OPS Genie.  When an alert is acknowledged in OPS Genie, an incident gets updated in JIRA OPS.  I'd also like to automatically assign the JIRA ...

• opsgenie

A common question we get is, how does alert deduplication work? Here’s a little insight:   Opsgenie de-duplicates alerts to reduce the number of alerts and prevent alert fatigue. Alerts are de...

• opsgenie

Hi, We're evaluating opsgene.  Now we're sending grafana alerts directly to slack. Is there a way to send them tru opsgene but retain the snapshot that grafana generates in slack? Basically t...

• grafana
• integration
• opsgenie
• slack

We are trying to setup the integration so once an alert is acknowledged in OpsGenie by a Tech then Jira SD will assign that Tech to the service request.

• opsgenie
• cloud
• confluence
• confluence-cloud
• jira-service-desk

Hi there, I’m Samir a Technical Support Engineer for Opsgenie. Just wanted to take a minute to welcome you to our Community Collection and share a tip for “Best Practices Wednesday,” each Wednesday a...

• opsgenie

Hello there, I’m Kate Clavet, a PMM on the Opsgenie team. I’m sure by now, you’ve heard all about the acquisition and are in the know that Opsgenie is part of the TEAM. We’re thrilled to be joining t...

• opsgenie