Opsgenie

How do I link my Opsgenie with Jira so that when a user acknowledges an alert in Opsgenie, this translates to the user being assigned that alert in Jira?

• Question
• jira
• opsgenie

We are setting up the Freshservice to OpsGenie integration. We have it mostly working - creating a new Alert is working. OpsGenie sending notes/updating Status to Freshservice is also working as expe...

• Question
• opsgenie

I am attempting to build a Microsoft Power Automate flow that includes and HTTP action step that will send an alert to Opsgenie. I am following this documentation: https://docs.opsgenie.com/docs/ale...

• Question
• opsgenie

Hello, I'd like to understand if OpsGenie can run SQL queries, specifically against a RedShift database? So say a query fires off and checks that data exists within a table, if it doesn't OpsGenie c...

• Question
• opsgenie

In the same team we have two on call schedules. One for on call and one for escalation if the on call person doesn't answer. I have everything set up appropriately (Routing rule, escalation policies ...

• Question
• opsgenie

Hello, I am trying to create a firing alert with Prometheus, Opsgenie and MS teams so that we receive an alert in case our product is down for >5 minutes. However it seems that I can't add an int...

• Question
• cloud
• opsgenie

. How to add the RCA details in the Opsgenie? 2. How to track day and month wise count of alerts for new ones? 3. How to track the tickets that were closed wirth MTTR? 4. How to track the ack...

• Question
• opsgenie

Hello, We are using Opsgenie and Opsgenie App as alerting system, however some users are complaining about having several notifications for every comment or update in the alerts when using the Opsge...

• Question
• cloud
• opsgenie

I am trying to create alert for user type but I am getting below error.  {   "code": 40301,   "message": "To perform this action, use a...

• Question
• opsgenie

Hello. We use Opsgenie to catch all alerts from many integration types where I see I can create outgoing automation rules but I do not see such option for Email integration. We are receiving manua...

• Question
• email
• opsgenie

We use own web application to manage support tickets and this support site integrates with Salesforce through API to store tickets data. Currently there are no alert mechanism implemented to manage h...

• Question
• cloud
• opsgenie

Hey Atlassian Community! I hope you're all doing well. I'm reaching out with a question about Opsgenie configuration, specifically related to Slack integration. We've been utilizing Opsgenie to man...

• Question
• opsgenie

Hello, When I send a POST Payload for the Alert API, the Priority and Tags do not seem to appear correctly with the alert. Description, Responders etc. work fine. If I put anything other than P1.....

• Question
• cloud
• opsgenie

Hello everyone,   I want to implement JSM but i am not sure about one thing regarding the ID ticket.   As i understood , JSM is using only one single type of ID for the all project - ex...

• Question
• jira-service-management
• opsgenie

Hello Opsgenie/Atlassian community, I'm currently exploring ways to implement custom workflows and prompts in Opsgenie alerts and incidents. Specifically, I want to enforce a process similar to what...

• Question
• cloud
• opsgenie

I recently received an email from Atlassian outlining them bringing alerting, on-call, and incident management features from Opsgenie into Jira Service Management. We use Opsgenie a small amoun...

• Question
• cloud
• opsgenie

The more I try to work with Opsgenie, the less I feel like it's viable for... anything. I'm in the unfortunate position of being the only person at my company with any knowledge at all on the platfor...

• Question
• jira-service-management
• opsgenie

Hello, In the Opsgenie > Analytics > On Call Reports section, I need to create a schedule and have it sent to my email. The issue is that the only option available is to receive the .csv file ...

• Question
• opsgenie
• cloud
• jira
• jira-cloud

We have a system that should send out a notification email until 4 am to signal that the loads have succeeded. Is it possible to configure opsgenie in a way that I get a notification in case the emai...

• Question
• jira
• jira-software
• opsgenie
• unknown-hosting-type

Within OpsGenie, how I can print my on call weeks for the entire calendar year?

• Question
• opsgenie

I am a new Admin user and I want to see what has been configured by previous users on our Opsgenie account and would like to potentially export the settings as periodic back-ups. For example we have...

• Question
• cloud
• opsgenie

Incidents that created on JSM is not showing on Opsgenie Incidents. How can i integrate the JSM incidents to Opsgenie for creating a postmortem report?

• Question
• opsgenie

Hi team, I have created an integration from SumoLogic to OpsGenie wherein when a monitors is triggered in SumoLogic a corresponding alert is being triggered in OpsGenie. However, when an alert ...

• Question
• cloud
• opsgenie

We're on an initial set up.  I need to create an email address that will notify our team oncall schedule.  This was set up in a previous account, so I know it can be done - if I am explaini...

• Question
• cloud
• opsgenie

This article explains how to close Opsgenie alerts when the related Jira issue is moved to another project using Jira automation rules. These automations work by triggering a POST request to the Op...

• Article
• opsgenie