Opsgenie

I have a situation where three shifts of users come on from 7:00 AM to 10:00 PM. The shifts are as follow: 7 to 3 - 1 Agent 9 to 5 - 2 Agents 3 to 10 - 1 Agent These shifts overlap and are on a...

• Question
• jira-service-management
• opsgenie

Hi,  I have an Oracle Database 19c standard edition and I want to use Opsgenie to monitor my resources and send alerts and notifications, so I have seen I can use this tool with  enterpris...

• Question
• opsgenie

We have about 10 people who are in our on-call rotation.  Our team is quite busy, so we do not always remember to actively go look at the on-call schedule to see when it is coming up. Is there ...

• Question
• opsgenie

Hello,   I would like to know what are the actions possible from OpsGenie to Zendesk created tickets?   It's in the Action Mapping Feature section from this page: https://support.atlas...

• Question
• cloud
• opsgenie

I need to close alerts in Opsgenie, but it is not scalable for my team to access two platforms to resolve an issue. Is there a way to automatically close the alert in Opsgenie every time an issue, w...

• Question
• opsgenie

When I try to create a global policy, I don't see an option to mark to ignore/not alert for specific field matches. For our current configuration - we have 10 email integrations setup within a mailin...

• Question
• cloud
• opsgenie

Hi, We have an integration with Grafana that opens an alert. We noticed that this alert acknowledged itself. We want to find out who acknowledged it.  How is it possible? Where can I start to ...

• Question
• opsgenie

We have devices that send all alerts to the same email address. In this case, I'm working on alerts from Synology, but there are others, like Ubiquiti and many network devices. I want to set up a ...

• Question
• cloud
• opsgenie

Hi :) Can you set up an alert notification policy so that as an example we would only be notified if a specific alert fired 5 times in 30 minutes? Thanks, Luke 

• Question
• opsgenie

...psgenie_sdk.AlertApi(api_client=api_client) start_at = 0 max_results = 100 while True: list_alerts = alert_api.list_alerts( query='createdAt = "27-09-2022"', offset=start_at, limit=max_results ) p...

• Question
• opsgenie

Hello!   Has anyone been able to successfully integrate WUG with OpsGenie to create alerts? I've created the integration in OpsGenie, created the Action and Alert and policy in WUG, however no...

• Question
• opsgenie

Hi, I'm wondering how I can delay the alert notification from a created alert via the API. If I create an alert using the API, is there a parameter I can pass in to only allow it to notify the respon...

• Question
• cloud
• opsgenie

sh-3.2# curl --location --request POST 'https://api.opsgenie.com/v2/alerts' \--header 'Authorization: GenieKey 749797a2-8748-484b-8fc5-f48f006bc3f0' \--header 'Content-Type: application/json' \--data...

• Question
• opsgenie

Hi team! I hope anyone can help me... I need to share with the team the contact information (cel phone and full name) of the escalation team (to see who is on-call and how to contact them). I know ...

• Question
• opsgenie

I'm using an email integration to receive notifications (ups and downs) from Domotz.  They're all coming in, but I don't see this screen, so I can tell OpsGenie to close the alert on an up noti...

• Question
• cloud
• opsgenie

Hi, My organisation has had existing Confluence and Jira accounts. We were trying to add and subscribe to Opsgenie this week.  After clicking on 'Get the App' and linking it to our Jira site, ...

• Question
• opsgenie

Summary If you have a use case where you want Alerts to be created or Alert Notifications to be suppressed (or both) during business hours, how would you go about doing this? Is it possible to supp...

• Article
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• opsgenie

Hi, Our team uses Opsgenie and OEC with local scripts for processing alerts. For the best experience and better understanding of processes, we want to know how the connection between OEC and Opsgeni...

• Question
• opsgenie

We just had to reinstall the OpsGenie plugin into our ServiceNow instances. Currently we have it activated in dev with the API key. When I try to generate an alert in OpsGenie from ServiceNow, I'm ge...

• Question
• cloud
• opsgenie

Hi all!  I wanna know if someone has troubles trying to access Who is on-call view using the Opsgenie App on Iphone. It´s trying yo load the page, but it never ends. Thanks for the help!

• Question
• cloud
• opsgenie

I am looking for documentation/videos on how to leverage our Grafana instance 

• Question
• cloud
• opsgenie

I received an email this morning that our Jira cloud site had been deleted due to a "user request" - I can't find any record of this request and there are only a very small number of people that woul...

• Question
• cloud
• opsgenie

This article is meant to help customers in the pre-purchasing phase determine whether the Standard or Enterprise plan will be a better fit for their needs. The key difference between Standard and E...

• Article
• opsgenie

Hello Atlassian Community! We are using OpsGenie to manage our on call schedules and we have a use case where we have 5 shifts per week (Sunday to Thursday) and 5 team members in the rotation. The ...

• Question
• cloud
• opsgenie

What are the potential causes that lead to a user being suspended? Periodically we receive suspended notices for users who have an account setup and SSO Chiclet to access. I'm not understanding the c...

• Question
• cloud
• opsgenie