Do you have an ETA for when OpsGenie will be compatible/certified on the ServiceNow Paris release? And secondly, is there a way to perform an actual install on Paris even though it’s not available f...

• Question
• opsgenie
• servicenow

Hi, I am trying to get the tags of Alerts in OpsGenie to the Issue in Jira Service Desk.  The Issue creation is working, I see the Alert description and the summary in the JSD issue.  Bu...

• Question
• jira-service-desk
• opsgenie

Dears, I have an Opsgenie setup with 2 teams. Both the teams have integration with same Checkmk instance. Integration for 2 teams in Opsgenie is configured with 2 different users in Checkmk with cor...

• Question
• alert
• cloud
• integration
• opsgenie

How do I easily acknowlege an alert?  A competitor's product allowed me to respond to a text message with a specific number to acknowledge, resolve, or escalate an alert.  That was nice.&nb...

• Question
• cloud
• opsgenie

Hi! I am in the process of an incoming call integration setup for my team. Since we are a swedish company i would like to claim a swedish number, when i try to do that however it instructs me to cont...

• Question
• cloud
• opsgenie

I've created APIs integration to GET Who is on call via cURL But every time I've tried to cURL to https://api.opsgenie.com/v2/schedules I've received an error below {"code":40301,"message"...

• Question
• cloud
• opsgenie

I am trying to create an alert via REST API. I am getting 202 response during alert creation and receiving response payload as mentioned in the API document. But, I don't see alert getting created in...

• Question
• alert
• cloud
• opsgenie

OpsGenie Heartbeat returning No handler found both in code and in Postman, the apikey and Heartbeat name a re both valid, so I'm stuck as to why this is occuring? I am sending the following Post req...

• Question
• cloud
• opsgenie

Hello Community, I have an existing integration between JIRA Service Desk and OpsGenie (with the correct early access type project) and the webhook is working as intended.  When I create a tick...

• Question
• automation
• cloud
• jira-service-desk-cloud
• opsgenie

Update: I was using a test API key in "Suppress Notifications" mode for my tests detailed below. But my production service which already uses roughly the same code with a non-"Suppress Notifications...

• Question
• cloud
• opsgenie

Hello everyone, my goal is to send Netcool Events to Opsgenie via an API. So that Opsgenie can alert the users wich needs to take action on the Netcool event. But if i wanna send an post request to...

• Question
• cloud
• opsgenie

Hi,  Is there a way to export all incidents on OptsGenie for integrate with our reporter Server, in this case ServiceNow? OptsGenie, handle some integration for export nativaly, essentially fo...

• Question
• cloud
• opsgenie

Hello there, I am integrating opsgenie with Jira service desk. I want a ticket to be created on the Jira service desk whenever there is a p1/p2 alert or when an alert is turned into an incident. I w...

• Question
• cloud
• jira-service-desk
• opsgenie

My department uses the Incoming Call integration.  We setup different key presses based on the teams/project.  We can then setup an escalation based on the key pressed.    We th...

• Question
• opsgenie

Hi guys,   I´m integrating zabbix and Cloudwatch in Opsgenie, but i´m receiving many duplicated alerts. Is there a way to only close alerts without ack? 

• Question
• cloud
• opsgenie

We've had a problem recently where alerts have been ack'd but not closed. Most of this was because it took some time for us to reduce the noise alerts. Our response team got too used to occasionally ...

• Question
• opsgenie

We’re excited to announce the latest enhancement to Opsgenie’s Incident Investigation view. Now when an incident occurs users can select the previous stable deployment, and begin the redeployment pro...

• Article
• opsgenie

Hi, We have just started using OpsGenie in anger over the last few months and as previously mentioned in this post we are setting up long lead time rotas across many teams and need to ensure that UK...

• Question
• opsgenie

Is there a way where updates in Jira issues can flow back to Opsgenie Alert e.g. description, priority, labels updates?

• Question
• cloud
• opsgenie

Trying to configure a action channel to AWS SSM action.  The link to create cloudformation stack is not working, as we use federation users only. The documentation link to https://docs.op...

• Question
• cloud
• opsgenie

I've read most of the documentation and watched the videos regarding this feature and never saw this mentioned. I understand we create a channel for a particular account/region/role. SSM Automation...

• Question
• opsgenie

I am writing a powershell script to be called by the OEC.   In the config.yml file, I see the globalArgs line, but I dont know if these are specified by me, or is there a set of acceptable ...

• Question
• opsgenie
• cloud

Warning: Before I write anything, if you're going to try the same, it's a request not to use this "@opsgenie.com" domain to create a user. There's a serious issue with your "@opsgenie.com" domain and...

• Question
• cloud
• opsgenie
• user-management

Hi,   I am trying to add in to the incident template an extra field added under Extra Properties. I have tried to reference this many different ways in the incident email template, but cannot...

• Question
• cloud
• opsgenie

I am trying to create email templates for Incidents.   When I add an email template to an incident, it will use that one template for all incident response to stakeholders.   I would li...

• Question
• cloud
• opsgenie