Tag: "helpdesk"

How can I declutter my Jira Service Management project for IT Help Desk - ie: removing the unused apps / app icons from the left side bar, the right side bar (Customer Details area), inside the ticke...

• Jira Service Management
• cloud
• helpdesk
• jira-service-management
• jira-service-management-cloud

I have attempted to set up multiple ITSM projects on JSM, but it appears they are not correctly configured for internal access only. I aim to create a company-managed project that permits only indivi...

• Jira Service Management
• cloud
• helpdesk
• jira-service-management
• jira-service-management-cloud

Team   is there anyway to set Out of Office settings in JIRA dashboard pls advise    thanks

• Jira Service Management
• helpdesk
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello, Basically we have had the sync between creating a ticket from our helpdesk email fail a couple of times and it has gone unnoticed. I was wondering what would be the best way to have a d...

• Jira Service Management
• automation
• cloud
• email
• helpdesk
• jira-service-management
• +1 more tag...