We have an automation in place to check the tickets that changed from STATUS A from STATUS B in the last 24 hours.  We have a corner case cos a ticket had the same transition 2 weeks ago and ...

• Jira
• automation
• cloud
• jira
• jira-cloud
• status-change

Hi there, When make the transition to "waiting for customer" we will ask for a user to test something in our company. Sometimes they will just reply back with OK :)  Then the ticket goes back ...

• Jira Service Management
• cloud
• email
• jira-service-management
• jira-service-management-cloud
• status-change
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