We have many tickets within JIRA with Resolution set to "Unresolved" but are displayed with the strike through text indicating they are resolved/closed/finished etc. Some other tickets with R...
Tracking unresolved issues is key to maintaining project momentum and prioritizing work effectively. This week’s "Average Age of Unresolved Issues" report offers a visual way to assess how long unresolved...
Hello! I'm using JSM for kind of an edge use case, but what I'm trying to do is gather information about an asset from a client using the Service Desk. For example, I have a product "Can of Beans." ...
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