Tag: "unresolved"

We have many tickets within JIRA with Resolution set to "Unresolved" but are displayed with the strike through text indicating they are resolved/closed/finished etc. Some other tickets with R...

• Jira
• data-center
• jira
• jira-data-center
• resolution
• unresolved

Hello! I'm using JSM for kind of an edge use case, but what I'm trying to do is gather information about an asset from a client using the Service Desk. For example, I have a product "Can of Beans." ...

• Jira Service Management
• cloud
• jira-service-management
• jira-service-management-cloud
• unresolved