we'd love to hear more about the specific use cases or scenarios where you find the cc and bcc functions helpful. In the meantime, please continue using the 'Send email' action in automation.
Hi Rahil, cc is essential when you want to send automated messages to assignee only and you want him to see you in cc. Basically you both get the same mail.
@Rahil Hameed Following up on @p_janevski 's comment, sometimes seeing and knowing who else got the email is extremely helpful in cutting down inbox clutter.
Person A, B, & C get that automated email, but they are just end users that are unfamiliar with the automation's process. Person A wants to be extra helpful and decides to forward the email to B & C because they know that they also need that email.
Well, now B & C have two of those emails and just one more thing they have to look at where if A had seen that B & C already got the email, they might not have felt the need to forward it.
Not to mention threaded conversations in Outlook. As much as we would love our users to have their conversations on the work items, MANY of them will always revert to email conversation threads as it's more familiar to them.
It might seem like a small things, but over the course of a few short months to a year it adds up.
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This caught my eye while building some new automation rules recently. One this I noticed in the rich text editor is the Link macro/element you can add.
We really love hyperlinking things in automated emails like below:
<a href="{{issue.url}}">Click here to view the Jira work item</a>
Using the rich text format in the customized email action, it looks like the link element is only for static links. It won't let me add the link if I add a smart value, such as {{issue.url}} in the link setup.
Is there an easier way to do this? Is this future functionality? Should we just continue using the HTML link formatting?
I'd really like to see a tutorial or some kind of documentation on how to properly create custom email templates in HTML that also use smart values to see the proper way to format things to create nice looking email notifications that also contain useful data.
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