Automate a Comment with Previous Field Information

[Georgia Beckers]

Hello
I am trying to automate a comment, and I need to use a previous value of a field within the ticket

To explain, we use a project in Jira as an Asset Register. A device/thing is assigned to a person using a 'Assigned To' user-picker custom field. All this assigning thing works fine.

When unassigning to the person, by removing the value of the Assigned To field, I want a comment to be automatically made on the ticket saying "Device Unassigned from "Previous Value of Assigned To" but I can't get it to pick up the name

I've tried using {{changelog.<field>.from}} and the {{issue.linkedIssues.<linkType>.<field>}} to try and pull it from the linked issue, but the name still isn't populating, even though the automation runs as success

Any ideas?

Thanks!

[Georgia Beckers · Accepted solution]

I've managed to solve this myself, super easy fix! Just used {{fieldChange.fromString}} to get the value of the last changed field. 

[Stefan Salzl]

Hi @Georgia Beckers 

Could you please also provide a screenshot of your automation rule and your comment action? I tested in my syxstem with a userPicker custom field and it worked correctly. 

Furthermore:
Could you add a log action that simply prints the change log {{changelog}}? This should give information about details of the changelog.

Best
Stefan