Jira Service Management

We are trying to use the new(ish) Jira Service Desk widget with Sharepoint online.  But the basic instructions of copy this code to your website is not helping.  Any ideas? &nbsp...

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• jira-service-desk
• widget

I'm trying to configure my email notification to agents to have the Severity of the issue in the message, but I cannot see any way to include it?  Has anyone done this?

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• jira-service-desk

While I've seen others with similar issues here, I could not find any that match my exact (almost default) configuration. We have 10 users and all 10 are in a group called NOC. Our notification sche...

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• jira-service-desk

I looked here: https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html and it appears I should be able to do this no problem. The client has provide...

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• jira-service-desk

I'm trying to get the number of issues within a given organization to appeear on my portal screen's Requests section. I can get the organization to appear, and if I click on the name I see the correc...

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• jira-service-desk

Hi,   Urgent query!   I am looking to find out what sort of configuration I need to put in place within our Jira service desk instance that ensures only certain users within a team spec...

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• addon-com.riadalabs.jira.plugins.insight
• atlassian-marketplace
• jira-service-desk

Hello community, We are running on Jira Core and Software on v7.4.2 and Jira Service Desk on v3.6.2. In the Service Desk project, everything is working, except the customer notifications. The ...

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• jira-service-desk

When a customer creates a ticket through e-mail, most of the times I see in the field attached the logos of the customer as an image, and it is mixed with important information attached as XML, ...

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• jira-service-desk
• service

Hi Folks, I have an issue with some tickets, when a customer response the ticket created, the system creates automatically a new case (a new ticket). Could you guys explain me in which cases i...

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• developer
• jira-service-desk

Running into an issue here that I can't really seem to get to the bottom of - our out of the box automation rule to reopen issues after they've been closed fails to run. Any ideas on where to look? I...

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• jira-service-desk

Hi All, Can we add custom fields to the screen where we can add organisations/customers? Also is there an option to import customers/organizations information without manually entering one by one. ...

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• jira-service-desk
• jira-service-desk-cloud

Dear All, For any tickets created by Service Desk agents, on the "Raise Requests" on behalf of form, is it possible to include company/Organization field, where the SD agent can automatically p...

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• jira-service-desk
• jira-service-desk-cloud

We recently invited a new external customer to our Service Desk (Server version 7.3).  He went to go sign in after some time had past and received a message that the welcome email link had expir...

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• jira-service-desk

I am developing a plugin for JIRA and JIRA Service Desk. So far I have created a Web-Item on the Customers portal but I want to redirect to a new section to show a dashboard to the users.  &nbs...

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• jira-service-desk

We are unable to create customer on our JIRA Service Desk, even with public signup enabled. Agents can´t create them, Project Lead neither, via mail nothing gets created   and S...

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• jira-service-desk

Hi there, We are using JIRA SD Server and are currently trying to set up a test environment as we are planning to implement some new features and add-ons. We want to have a copy of our productive s...

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• jira-service-desk

...URLOPT_RETURNTRANSFER, true); curl_setopt($ch, CURLOPT_POST, 1); curl_setopt($ch, CURLOPT_HTTPHEADER, array('Content-Type: application/json', 'Authorization: Basic '.$b...

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• jira-service-desk
• rest-api

I noted that you can't see the Epic name when I export all the details for the stories. Then I got to do a Vlookup formulae in Excel to reference back the EPIC name . Why is that so ? Any better work...

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• jira-service-desk

Looking for way to create a customer database to include searchable customer name; but also location, level of service, price paid for Support contract, etc.

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• jira-service-desk

Hi,     I want to setup a mailhandler but it doesn't work. My Setup Benutzer benachrichtigen: true Benutzer erstellen: true CC-Bearbeiter: true CC-Beobachter: true...

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• jira-service-desk

I have found that sometimes when replying to JIRA emails as a reporter the responses are not added as comments. I assume there are some kind of permission issues here. When I reply to an email it alw...

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• jira-service-desk

I'm attempting to delete an issue from a backlog and receiving the following error.  It seems that you have tried to perform an operation which you are not permitted to perform. If you think t...

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• jira-service-desk

Is there a way to get email notifications sent to certain users but only for a particular project? For instance, I only want my Service Desk users to get notified by email for issues that are created...

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• jira-service-desk

For auditing and sizing considerations, I need to count the total number of "Request Types" across all JSD projects in my instance.  I've reviewed several system level reports with no luck.&nbsp...

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• jira-service-desk

Looking for some ideas here - I'm trying to have the body of the comments sent to a customer once the issue's resolution status changes to 'Done', {{comment.body}} cannot be inserted into the cu...

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• jira-service-desk