Jira Service Management

we need to add new Fields on the Organization

• Question
• jira-service-desk

Hello, we needed to renew our Service Desk license and I accidentally missed using our old SEN (SEN-4048882) for the update. After renewing a new SEN (SEN-10671916  ) was created. Is there a aw...

• Question
• jira-service-desk

in service desk customization , i created a filed with drop down , the issue i could not customize the drop down option.   please guide me how and from where to do that.

• Question
• jira-service-desk

Hi everyone, 1. I created one issue with Request Type 2. I go to detail issue and change Request type 3. As you can see Request Type not sort asc. How can I do that? Thanks.  

• Question
• jira-service-desk

Hi, I have jira service desk project. I need to create distinction for agents to organizations (area of visibility). Each agent has access own organizations and doesn't see organizations of other ...

• Question
• jira-service-desk

Is there a way to provide customers access to a download area form where new software release can be downloaded? Can this be restricted (Software A for customers with a certain tag, type or any othe...

• Question
• jira-service-desk

Is there a way to auto-reply with  customized template if a customer sent an email request to the service desk email but the account is not yet created?  Also is to possible to create noti...

• Question
• jira-service-desk

Each time I add a customer it must be via email even though the field asks for username or email address. Why can't I just create their username and manually complete the profile?  

• Question
• jira-service-desk

I would like to display the average of customer satisfaction into a Confluence page for a specific Service Desk. Is it possible? If so, how can I do this? Thank you!

• Question
• confluence-cloud
• customer-satisfaction
• jira-service-desk

I'm not sure the best way to explain what I want to do, but I will try.  Please ask questions, if clarification is needed. For my domain, when using the Create button in the page header, can I ...

• Question
• issue
• jira-service-desk

We're building a Jira Service Desk (server version) to manage Change Requests.  Each Wednesday is our current Change Review Meeting. We need a way to force an issue's Change Type field to "Emer...

• Question
• automation
• date
• jira-service-desk

In the support model we have, we want to give partners access to the JIRA service desk to be able to provide 2nd and 3rd line resolver groups. However, we only want to give them permissions to see th...

• Question
• jira-service-desk
• permission
• queue

Hi there! Please help me to add the menu in which I can customize my canned responses. As I know, this menu should be just right at that area which I marked on picture. Please help me ASAP! ...

• Question
• canned-response
• cloud
• jira
• jira-service-desk
• response

Hello,   I'm a beginner in Jira Cloud. In System -> Advanced -> Services setting, I was supposed to see an "Add Service" button. However, as the screenshot below shows, there is no butto...

• Question
• jira

We have 2 company's working together in different projects. We have a project with multiple organizations, is it possible to give agents acces to the tickets connected to this organization instead o...

• Question
• jira-service-desk

I am evaluating JIRA Service Desk with the Insight CMDB plugin on behalf of one of my clients. They essentially want to integrate event management from the infrastructure and applications with the C...

• Question
• cmdb
• insight
• jira-service-desk

I created queues for applications and I need to see the confirmation from the author of the application in the commentary. how do I output a comment column?

• Question
• jira-service-desk

Is it possible to Interface a ticketing tool like HPSM to Confluence for creating a knowledge base from the data(incidents Details) from ticketing tool? The data will be historic data & new data...

• Question
• jira-service-desk

Please provide me step by step guide how to integrate Zenoss monitoring tool with jira service-desk. thanks in advance

• Question
• jira-service-desk

Is there a way to hide the Comment Option when I'm transitioning an issue, I don't want this visible when I'm making a transition from one status to another. 

• Question
• comment
• hide
• jira-service-desk

When we open tickets to look at the details and respond with comments/solutions, we have found it incredibly cumbersome to (for each ticket), having to scroll all the way to the bottom of the page wh...

• Question
• jira-service-desk

When setting up a new queue how do you get the new queue to a sub category of an overall queue

• Question
• jira-service-desk

Error"This workflow scheme changed and has been reloaded"occurred while adding workflow to the workflow scheme

• Question
• jira-service-desk

Hello, Requester participants does not receive the notification when an issue is created. Only the requester and the helpdesk received the notification. I searched since 4 hours without understandi...

• Question
• jira-service-desk

  Hello dear team of Atlassian, One of our clients uses JIRA Service Desk. Notifications are sent to the agents using the "Automation for JIRA" plugin. Now there is the following situation. If...

• Question
• automation
• jira-service-desk