Jira Service Management

As of now if I respond to customers they will get an initial request to create an account. Is there a way I can include a link in the default customer notification template that adds a link for the c...

• Question
• jira-service-desk

I checked the box in a service desk to expose the "Respond to support" transition to portal users. It pops up a screen with optional comment. If I leave the comment box empty, the "Respond to support...

• Question
• jira-service-desk

We're just implementing Jira Service Desk and I wondered if there was a way to produce a dashboard report to capture number of calls in the queue at the end of the day. It's basically so we get a qui...

• Question
• jira-service-desk

Hi Experts, I have reinstalled JSD but I am not able to see JSD configuration tab in applications. Kindly help me what I am missing? Please help me as it is urgent.

• Question
• jira-service-desk

Hi,   I'm JIRA admin, I'm exploring the new JIRA interface. Where can I find user management section where I add, edit users, create groups....etc.  I'm using the JIRA Software. T...

• Question
• jira
• jira-software
• new-ui-2018
• user-management

Hi,   I recently upgraded our JIRA Core application from 7.0 to 7.5.2. On the localhost:8080 page, I received a notification saying the base URL is no longer working and I can no longer access...

• Question
• jira-administration
• jira-core
• jira-service-desk

What we are looking for is: 1. Our Client has Outlook. when they send us an email it goes thru Cisco Security.  2. We want our Client to use Outlook to send us an email with Issue providi...

• Question
• jira-service-desk

Do you have a project plan that you followed for your Jira Service Desk implementation that you'd be willing to share? Our service desk supports our internal business users.   

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• deployment
• jira-service-desk

We have a ticketing system used by many sub-departments of IT to manage their request queues (Service Desk, Cabling, Applications, etc). We would like to transition everyone to Ji...

• Question
• deployment
• jira-service-desk

Hi all My JSD does now show the pre-populated text when an agent adds a comment. to a ticket. I have looked at https://jira.atlassian.com/browse/JSDSERVER-3138 and can confirm that the dark feature...

• Question
• jira-service-desk

...rganisation. I have selected service desk does not allow public signup option.  I have used the cloud email address against a request type but to no avail. Am I missing something obvious?

• Question
• jira-service-desk

We have a status which is called "Issue created in Jira". We know that we can create linked issues with the three dots in the right corner. After creating the issue we need to push the button "Issue ...

• Question
• jira-service-desk
• jira-service-desk-cloud

Hi, i'm wondering if there's an option to add content to the JIRA Service Desk Customers 'Create Issue' Screen by simply adding e.g. "Summary=ASDF" or similar to the URL I link for a specific topic....

• Question
• jira-service-desk

Here is my Use Case:   Any tickets raised by Service Desk customers within an organisation are auto-assigned to another customer within the organisation to verify the issue raised before any S...

• Question
• jira-service-desk

Hello, We run a service desk where SLA is assigned based on the severity of the tickets. Sometimes we need to reopen completed tickets. When a ticket is completed, the SLA's are ticked off as being...

• Question
• jira-service-desk
• reopen
• sla

Hello. Since nearly almost 2 months I experience big problems with the JIRA Service Desk. After updating JIRA in the End of August the SD Add-On is not starting anymore. I already contacted your Sup...

• Question
• jira-service-desk

Our desk is not open 24/7 so in on our current system we have a different email template that gets sent to the customer outside of businsss hours versus the one that is sent when we are operational. ...

• Question
• jira-service-desk

When I click "Approve" button in JIRA ServiceDesk, it's not working sometimes like as the screenshot below. Screenshot of approval hang  

• Question
• jira-service-desk

In Jira Service Desk, if a request is received via email, is the new Customer created first or is an Issue created first?  

• Question
• jira-service-desk

Recently our sevicedesk trial license expired and consequently servicedesk functionality was disabled. So we bought the starter license to continue exploring and using servicedesk. However after ...

• Question
• jira-service-desk

I tried to create a new Issue into a service desk project using the following API on my test instance on my laptop:  http://localhost:80/rest/api/2/issue/ Data: { "fields": { "project": ...

• Question
• api
• jira-service-desk

We have enabled the field "Organisation" by configuring the Create Screen from the Screen scheme. When we click "Where is my field"  the answer is that the field should be coming on the screen. ...

• Question
• jira-service-desk

Hello, Would anyone be able to tell me how to estimate the size of the database for Service Desk Server? Its going to be a small instance in house. I can't find anything about sizing the ...

• Question
• jira-service-desk

I have a Service Desk project configured so that only customers assigned to the project can create tickets via email. I have assigned a Customer Organization to that project. I have added a user ac...

• Question
• jira-service-desk

We plan to use Jira Service Desk for Change Requests.  When a user submits a Change they'll be required to select 2 or more approvers.  This is only to provide an approver should 1 or more ...

• Question
• approver
• jira-service-desk