Opsgenie

We have set up a rather extensive series of scheduled reports going out each month, reaching both internal and external stakeholders. Unfortunately these schedules were set up by a single user, who h...

• Question
• cloud
• opsgenie

We've been using opsgenie for quite a while now and everything was smooth until recently, when we noticed that all calls incoming from opsgenie have no caller id. This has taken us by surprise and so...

• Question
• cloud
• opsgenie

Can you use Opsgenie as an ITSM Tool?  I see you can do incidents but can it do Service Requests, asset management etc.  I don't believe it can.  

• Question
• opsgenie

Opsgenie has String Processing Methods available for pulling specific text out of an integration payload. This article will show two string processing method use cases for extracting text from two di...

• Article
• integration
• opsgenie
• smart-value

Very new to Opsgenie.  But have heard good stuff.     When an Incident is created as P1, I need to create an alert that: 1. Emails specific users about the incident, JIRA #, Su...

• Question
• opsgenie

I want to alerts on a different table (MID Server) and alert when their down I've tried creating a new business rule and updating the script for it but having trouble running a test alert also updati...

• Question
• cloud
• opsgenie

Hello, We can see that alerts created from hearthbeat contains 2 details keys: "Heartbeat Name" and "Last Received At". We try to access those keys from the JIRA intergation to pass them int...

• Question
• cloud
• opsgenie

Hi there, I have emails coming in to Opsgenie to create alerts and they contain the JSM issue key. Is there a clever way that I can pull that email out and then link the issue back to JSM? I know ...

• Question
• opsgenie

We have Grafana 10 setup and are now setting up Opsgenie. In grafana we are setting up a contact point to send alerts to OpsGenie, that is all setup but when we try to send a test alert we get webhoo...

• Question
• cloud
• opsgenie

When I tried to cresate new team like below, an error message poped up. I don't understand what it means, Could you tell me what i should do?

• Question
• cloud
• opsgenie

For a single alert we are getting multiple escalation calls by saying “alert is acknowledged, alert can’t be acknowledged.”

• Question
• opsgenie

Hi, I'm experiencing an issue with automation that I created. It was working just fine but due to some problems in our organization, all of the automation rules must have been restored and since the...

• Question

Hi, Does anyone know a method to completely replace a person in rotation, while maintaining the original rotation. If i remove a person in rotation, and then add a different one, the whole rotati...

• Question
• cloud
• opsgenie

how can we close all the alerts from opsgenie console in one go, like now i am allowed to only close 1000 alerts at a time. 100000 alerts have been piled up and its diffcult to delete in batch

• Question
• opsgenie

I'm trying to understand what all the options for alert filtering mean. The reason is, I'm setting up alerts based on pipelines, for which there are no pre-made alert filters so I have to use some ot...

• Question
• cloud
• opsgenie

...bsp; {{_parsedData.findings.substringBetween("Resources=[{","}]") }}  and I got "Partition=aws, Type=AwsRdsDbCluster, Details={AwsRdsDbCluster={StorageEncrypted=true, ClusterCreateTime=2023-08-2...

• Question
• opsgenie

I am using Maintenance policies for scheduled holidays and have corresponding alert policies that point to special escalation policies and/or on-call schedules. However, I would like to disable the o...

• Question
• cloud
• opsgenie

We manages a cloud-based system monitoring tool.  The tool feeds into OpsGenie.  OpsGenie has integration to automatically publish to StatusPage.   One challenge is the message/descr...

• Question
• integration
• opsgenie
• statuspage

Hello, I'm trying to find a way to customize incidents' priorities in OpsGenie based on the information imported from Jira. The integration I've made doesn't seem to import the priority field from J...

• Question
• cloud
• opsgenie

Hello,  We want to integrate an automatic flow with opsgenie, that will allow us to update Status page faster.  The flow:  1. Opsgenie triggered due to services overload/ network er...

• Question
• cloud
• opsgenie

Hi, I am trying to filter alerts with empty note field. I tried many ways but none seem to work. Some examples   notes:null   notes is null   NOT notes  

• Question
• cloud
• opsgenie

I am trying to set a fair alert assignment to rotate between team members in round robin while keeping another rotation for on-call is there a way to rotate alert assignment like round robin automat...

• Question
• opsgenie

Dear community,  I have just upgraded our Opsgenie account:  https://limehome.app.opsgenie.com/ from free (5 users) to Essentials (with 1 user, my user: kmar.benabdallah@limehome...

• Question
• opsgenie

One of our teams is using a new separate Jira instance, and they need to connect to Opsgenie.  How can we change the Opsgenie integration to point to the new site? We no longer want it on the o...

• Question
• cloud
• jira-software-cloud
• opsgenie

Hello all, I want to extract specific information from the Resources array in AWS Security Hub findings and use this information to create more detailed alerts in Opsgenie. I want to include detail...

• Question
• opsgenie