Opsgenie

Hi! I have an integration with SNS (that receive events from AWS EventBridge), and I would like to open alerts only when there are some member in a Rotation (on-call), it means, out of the working ti...

• Question
• opsgenie

Hi Community,  I have app. 4 teams in OpsGenie and have setup integrations between the individual teams and JSM. My issue is that when 1 JSM ticket triggers alerts via 4 integrations the 4 team...

• Question
• integration
• notification
• opsgenie

Is there a way to enrich the Cloudwatch  messages Opsgenie sends to MS Teams? Currently the only information displayed is: Alarm Name: Name Alarm Description: Description Priority: P3 S...

• Question
• cloud
• cloudwatch
• ms-teams
• opsgenie

Is there a way to create a weekly Slack alert that would show the OpsGenie on call schedule for the week?   Thank you!

• Question
• cloud
• opsgenie

I'm trying to manage Opsginie alerts statuses which are in our alert slack group. After I try '/genie connect' I'm getting an authenticate in opsgenie which leads to an error msg :  {...

• Question
• opsgenie
• slack

I connected the Jira Service Management of a customer to OpsGenie. For every JIRA ticket there is an alert being created. The customer has a custom field for the team that is responsible. Only if ...

• Question
• cloud
• jira-cloud
• jira-service-desk-cloud
• opsgenie

I've made a successful API call using the integration key to create alert. It is possible to close the alert using the user api key? With this command curl -X POST https://api.opsgenie.com/v2/alert...

• Question
• opsgenie

Hello, I'm new to Opsgenie (as included in Jira Service Management Cloud). I need to login into Opsgenie app on Android app. The problem I have is about the login with microsoft account. When I try ...

• Question
• opsgenie

  Hello. I am trying to get a list of alerts for the previous calendar month with specific tags via an API request . I don't find anything about this in the documentation. could you please prov...

• Question
• alert
• analytics
• api
• opsgenie

Hi, So recently my requests sent to https://api.opsgenie.com/v2/alerts/requests/ are returning 404 errors. If I don't include the authorization header I get could not authenticate, requests I ...

• Question
• cloud
• opsgenie

Please see the discussion from the same question asked in Jira Service Management questions area: https://community.atlassian.com/t5/Jira-Service-Management/Customize-Severity-levels-when-creating-a...

• Question
• opsgenie

When I am looking at a list of alerts, I would like to see a notification that there is an note already on the alert and how many notes if more than one. Is that possible? 

• Question
• opsgenie

Hi, Wanted to know, If an alert is de-duplicated, will the other fields like message and description can be updated?

• Question
• opsgenie

Hi,   Is it possible to create auto-escalation based on time to Incidents?

• Question
• cloud
• opsgenie

I want to downgrade the incident’s priority that will also update its Responder Alerts’  but I could not find the way from Opsgenie incident rule or policies. Anyone could help me please. ...

• Question
• cloud
• opsgenie

Hi! I am using JSM-OG premium plan. I need to integrate Opsgenie with Stackdriver. I have the following questions: 1-) If I want Opsgenie to receive information from the GKE (google kubernetes eng...

• Question
• opsgenie

I have alert configured from instana. when deployment is happening alert are triggering which is known issue due to deployment. So i would like to snooze the alert when deployment is happening. Is th...

• Question
• cloud
• opsgenie

We received a notification about a scheduled job that failed due to the below error.   Error: The database encountered an error while running this query Please let me know how we can che...

• Question
• cloud
• opsgenie

Why are there two apps? For Alerts and for Incidents? They can both be installed and use the same user. Confusing.

• Question
• cloud
• opsgenie

I got the following reason from Activity log for disabled notifications of some email addresses. [Channel 1] Dropped previously bounced, unsubscribed, or complained. Not delivering to previously b...

• Question
• opsgenie

Hello,   We have a data center without a backup generator that relies on a UPS for about 3 hrs. We have alerts that send to Opsgenie when the data center moves to UPS power from city power. &...

• Question
• opsgenie

Hi, I've been playing around with this and have sort of managed this using hours which works for the first week then the second is wrecked. I would like the rota to run week days Mon - Fri 10:00 - 1...

• Question
• cloud
• opsgenie

Our Account got suspended due to a compromised Credit Card. I've submitted a support request.  How long till we should expect to hear something?

• Question
• cloud
• opsgenie

All of our slack command failed with > /genie failed with the error "dispatch_failed" And I already try to reinstall the slack integration app but nothing change.

• Question
• cloud
• opsgenie

At our organization, teams are often very independent. Most teams manage their own team in Opsgenie, some by code (terraform) some with GUI. If a team wants to manage their own team in Opsgenie with ...

• Question
• opsgenie