Opsgenie

In my alerts page of opsgenie I have a saved search which has been shared with me.  Is there a way to identify which user created the saved search ?   I want to go back to the origina...

• Question
• cloud
• opsgenie

The account is a US instance and correct email account.     This account is the same login as confluent Atlassian. but it can't log in on Web and Mobile app    

• Question
• cloud
• opsgenie

Hi,    I have team of 10 persons and want to schedule on-call among team with one primary and one secondary/24 hours for whole year. How can i automate it to uniformly distribute. i do no...

• Question
• opsgenie

We have auto incident creation rules in place for a particular team / service. If we trigger mutliple incidents with different messages, but the same priority, only one incident gets created. How ...

• Question
• cloud
• opsgenie

If I create an incident from the UI without impacted services and no responder teams, just with a responder user, Opsgenie creates 2 alerts: 1. For the responder user (as expected). 2. For the user...

• Question
• alert
• incident
• opsgenie

Dear all, i am using opsgenie ,OEC and Python Script for creating some jira issues with some custom jira fields which are not filled by default,the synchronization opsgenie-jira works fine and the j...

• Question
• cloud
• jira
• opsgenie

Our company uses Control-M to schedule all of our system's processes. Currently when a failure in Control-M occurs a "first-response" team is notified and manually calls someone related to that failu...

• Question
• opsgenie

Hi, I'm setting up the alerts for Incoming call - in particular we want to be alerted when a voicemail has been left, (the initial call has been missed). The choices for the Incoming Call notificat...

• Question
• cloud
• opsgenie

Hi Team,   I have got this issue whie forwarding the closed alarm at JIRA from Opsgenie: "Could not send [resolveIssue] action to Jira [JiraSoftware]. Reason: 400 Bad Request: [{"errorMessage...

• Question
• cloud
• jira-software
• jira-software-cloud
• opsgenie

Dear all, i am using opsgenie ,OEC and Python Script for creating some jira issues with some custom jira fields which are not filled by default,the synchronization opsgenie-jira works fine and the j...

• Question
• cloud
• opsgenie
• python

I am trying to set up voice call notification for Jira Service Management and we are using incoming call app from the marketplace which is integrated into Opsgenie. The challenge we are facing is tha...

• Question
• cloud
• opsgenie

Something odd began to occur starting this year in 2022.   We have alert routing rules setup to route to our on call escalation if a ticket has a P1 or P2 priority and our escalation reference...

• Question
• jira-service-management
• opsgenie

Is there any way we get customizable alert notification on slack. For instance, if there is alert and 4hrs are passed for that, then through integration we get a message on slack channel #abcde ta...

• Question
• opsgenie

I would like to request a feature to allow us to reorder the saved searches in the Alerts Menu. 

• Question
• improvement
• opsgenie

Hi there! I'm looking for some help/guidance on which product to make use of:  Opsgenie or Jira Service Desk. We need a system that will allocate tickets once a customer sends through a feedba...

• Question
• opsgenie

Is there a way to create custom reports in Opsgenie? Or is there a way to export the data to another reporting tool?

• Question
• opsgenie

Given a weekly rotation starts at 0900:   How do I get the override form to display 0900 to 0900? Currently it does 0900 to 0000: I want this form to always match the starting TIME ...

• Question
• cloud
• opsgenie

Given a rotation: (ignore the override)   Can I remove the blue participant s without modifying any of the rotation prior to their next rotation? In particular this is annoying because ...

• Question
• cloud
• opsgenie

There seems to be no Meraki integration in OpsGenie? I'd like to receive notifications when a Meraki AP or Switch goes offline. The email notification is pretty ugly, batching multiple devices into ...

• Question
• opsgenie

While in the /alert/list view, is there a way to filter out all the alerts that are related to an incident and only show the alerts that are not associated with any incident? A manual way ...

• Question
• cloud
• opsgenie

I am new to OPsGenie and also coming from pagerDuty and finding the workflow in OpsGenie to be very cumbersome when you have a large amount of incoming alerts. It all revolves around acknowledging al...

• Question
• cloud
• opsgenie
• workflow

Hi All, Is it possible to delay notifications on Ops genie going to the on-call engineer for a period of time.  We monitor a lot of websites and have an integration from Pingdom built into Ops ...

• Question
• cloud
• opsgenie

There are 3 shifts in 24hrs. Need to create on Call routation in Ops Genie.    First Shift  (8 AM to 4 PM) Second Shift (4 to 12 AM) Third Shift (12 AM to 8 AM)  In each shif...

• Question
• opsgenie

Hi  Where is the documentation for the MSTeamsV2 Bot? What is the Body Field order of the "Alert" cmd?   alert [alert message] for [team1,team2,user1,..] - Create an alert with the ...

• Question
• opsgenie

Hi all, I've set up an Azure integration to handle alerting and I'm looking for a way to automatically close the alert on OpsGenie as soon as the Azure Alert reports that the issue is resolved.&nbsp...

• Question
• azure
• integration
• opsgenie