Tag: "root-cause"

Has anyone set this up to be used as service management ?  I found no fields within the Investigate a Problem that refers to RCA or the Governance process.   Would like to hear how others...

• Jira Service Management
• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• problem
• rca
• +1 more tag...

Hi Everyone, We are looking at using a KB internally for our engineers to look at historical root causes of issues and leverage similar tech fixes and resolutions and like to create a Knowledge Base...

• Confluence
• Question
• knowledge-base
• cloud
• confluence
• jira-service-desk
• root-cause

Hi all, working on problem and incident mgmt i need some suggestions for clustering and classifying the root causes which have made the incidents happen. I have supposed a classification/clustering ...

• Jira
• Question
• root-cause

We plan to implement a detailed 5-Why Root-cause Analysis for all bugs/defects. We have done the back-ground work and are ready with multiple levels of root-causes. Now, we want to implement in our b...

• Jira
• Question
• cloud
• jira-software
• jira-software-cloud
• root-cause
• workflow