We added a dropdown option for pending called "waiting for customer", but it causes confusion. It takes to backward steps to return it to "Waiting for Customer," Does anyone have any issues using t...

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Hi,  When a ticket is open and there is a first external comment to the client, I would like to change the ticket status from Waiting For Support to In Progress (instead of Waiting For C...

• Jira Service Management
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• cloud
• jira-service-desk
• jira-service-desk-cloud
• waiting

Up to July 2019 replies to and from the customer would change the workflow status to "Waiting For Customer" and "Waiting For Support". All of a sudden the status appears to be stuck on "In P...

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• jira
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