Jira Service Management

Hey, we just completed setting up Jira-Service-Desk, but we would like to customize our client portal just a little bit more. We have two buttons where our coworkers can create different tasks and i...

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• jira-service-desk

Hello, Could someone tell me what Atlassin tutorials I need to create a webhook that is descriped in the title? Thank you in advance   Kevin

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• jira-service-desk

Hello There , We are considering using Jira  service Desk on cloud for our company.(unlimited customer license) we have around 400 end users and not all of them have access to internet.Just wa...

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• jira-service-desk
• jira

I need to add Participants and Organisations to my JSD tickets, and need these included people to be able to access any file attachments associated with those tickets.  IT appears t...

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• jira-service-desk

Hi,  I am creating customer request using jsd api. I am facing problem while setting list of fileds value. Basicaly for customField which is single select. return error mes...

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• jira-service-desk

Hi Atlassian team, I have customized customer email with my required format, but as a customer i am not getting any email with email background with email which we receive like comment email. I...

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• jira-service-desk

Test of email channel says it is ok. Emails are in the inbox and unread. Processing Log says last read email was 2 days ago. Connectivity log has occasional auth and connection errors, but before ...

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• jira-service-desk

Hello Community   As in topic , i'm unable to save "-1" value in text field. Once changes are saved the value is dropped. i have checked other values like "1", "-2", "-10" they are saved fine,...

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• jira-service-desk

We are receiving issues via email and need to include any cc'd email addresses in any email communications going forward. These people are being added as a "requested participant" however within any...

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• jira-service-desk

Good afternoon. The intenal and external users of Jira Service Desk in Cloud did not receive the automatic invitation. How to proceed in this case?

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• jira-service-desk

I am currently evaluating Jira Service Desk (server version), and one snag I've hit is that the "User Picker" field that I have on our forms will not autofill unless I'm specifically logged in with o...

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• jira-service-desk

When importing a new group of customers can you set a default password and have them flagged to change when they log in for the first time? Also we don't have SAMIL enabled.

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• jira-service-desk

I am getting the following mail, when my customers are sending me a mail with a support request. I don't really need a licence for every customer??? How do I have to import those mails to get them t...

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• jira-service-desk

Hello,   We are trying to configure the email address for Jira where users can send emails and jira logs tickets automatically. Do we need to assign a ticket type to the email address (inciden...

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• jira-service-desk

Hi, When i input the spending times manually, the system view those times in JIRA truthfully. But I want to export this with excel format, I see the times, are different. You can see the bug below:...

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• jira-service-desk

We're in the process of setting up the service desk to be a gateway for account setups. When the user sets up an account, our JIRA service desk automatically sends an email out with confirmation and ...

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• jira-service-desk

I am checking out the new Jira experience. In Jira Service Desk, Raise a Request is gone. We use this function when we open a ticket on our customer's behalf to ensure they see issues via their porta...

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• jira-service-desk
• new-to-jira

I am trying to add an email address to our new JIRA Service Desk project (Service Desk v3.8.1), but the button to configure this is not clickable. Is there a dependency on some other setting?

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• jira-service-desk

Hi All, I have recently upgraded Jira(Software 7.0.11+ JSD 3.0.11) to 7.3.8 and 3.5.2 and after up-gradation project admins are not able to add series and after clicking on "+Add Series"  it do...

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• jira-service-desk

It currently states 'Find help forms'. What are the steps to modify this?    

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• jira-service-desk

when we export sla reports, time data is wrong. data on jira and report data are different. how can we fix that? we can't use reports.   

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• jira-service-desk
• export
• report
• sla

My JSON is awful. My plugin obtains the values but we need to package the values into a JSON format:   {"expected": {"id" : 30467, "key" : "OT-1384", "status" : 10200, "activation" : "2017-09...

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• jira-service-desk
• json

1. We get a lot of requests via email currently and they are all assigned to an issue type "email" and then we manually "Move Issue" them to the correct issue type ("service request", "incident" etc)...

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• jira-service-desk

When replies go into activity and regardless of issue status, nothing lets me know that we've received a message. In other words, an issue is auto-created by the customer. When we reply they ge...

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• jira-service-desk

Part of our workflows has a set of approver and requires that 3 people of the list approve, but we want to be able to move to another approval path with a different set of approver, but retain the li...

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• jira-service-desk