Jira Service Management

We have a business group that has inquired about utilizing JIRA service desk to create tickets but these would be created from a report that would be refreshed each night and then items on that repor...

• Question
• jira-service-desk

Hello fellow Atlassian peoples! We are looking to implement an HR portal that will handle personnel action requests, as such this portal will contain sensitive data so we are wondering what our opti...

• Question
• jira-service-desk

As with many software and service vendors we have a public website and online tutorials and user content. We would like to integrate the search within service desk to include both content in JIRA S...

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• jira-service-desk

We will have multiple Service Desk projects, one for each Customer organization, with each project corresponding to their own customer Portal. We would like customers to be able to self sign up for t...

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• cloud
• jira-service-desk

Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again   Regards, Pitamber

• Question
• jira-service-desk

Hi I am creating customer request form using jsd experimental APIS. I get the all form fields using RequestTypeFieldService. And used ServiceDeskCustomerRequestService while submitting the cust...

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• api
• jira-service-desk

Hi, We have some service desk projects so we use the project's reports every time. But some bugs in the reports we saw. For example; on 17-18-19th no issues we receive, on 20th September we re...

• Question
• jira-service-desk

Hello, does anyone uses the customer and organization feature in service desk. We think we found the following bug:   Two users in the same organization, can see the requests the other user ...

• Question
• bug
• customer
• jira-service-desk
• request

Ours is a designing service where people can design hire our professional designers to create artwork for by giving inputs to them.  Our clients and designers will go back and forth discussing t...

• Question
• jira-service-desk

When a customer raises a request I want Jira Service desk Cloud to automatically send an email with the content of this raised request to a specific set email-adress.   How can I configur...

• Question
• jira-service-desk
• jira-service-desk-cloud

We've been using Service Desk for several months now. I am the only person on our team working late nights, USA ET. 3 or 4 times since switching over, I have tried to pull up any dashboard and I get ...

• Question
• dashboard
• jira-cloud
• jira-service-desk

2017-09-27 00:40:15,226 http-nio-8080-exec-11 ERROR ianwalmsley 40x450x1 1w5gj3u 10.70.160.10 /rest/project-templates/1.0/templates [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exceptio...

• Question
• jira-service-desk

Hi, We have been using JIRA service desk for a week. It has been working fine and now all our support is running through it. About an hour ago it stopped querying the inbox of our support email...

• Question
• jira-service-desk

I have set up an Automation rule for SLA breaching to trigger a webhook.  The webhook I have specified is a Slack Incoming Webhook.  I have not specified headers.  I have tried with or...

• Question
• jira-service-desk

Actually, in the backlog, I see the description of the issue, the issuekey and the estimated time, the priority and the assignee user.  Is there a way that I could add columns that I need to se...

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• jira-service-desk

Automation auto comment treating comment as is from customer which starts our "Respond to Customer" SLA. Need the automation user to be treated as a Service Desk Tech. Tried blocking SLA, Adding as...

• Question
• jira-service-desk

Automation auto comment treating comment as is from customer which starts our "Respond to Customer" SLA. Need the automation user to be treated as a Service Desk Tech. Tried blocking SLA, Adding as...

• Question
• jira-service-desk

Hi all, Is possible to change the author of the comments in the tickets? For example, i want to eliminate a user "A" and create the user "B" as an agent (A and B are the same person). but when...

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• jira-service-desk

Is there some way in JIRA that I can register the advance of an issue in terms of percentage? I know that JIRA gives you the information about the time remained (based on estimated time), but I'm no...

• Question
• jira-service-desk

We have been trying to add the field to the e-mail response to better increase the workflow of the system . i do not want to pay for an add-on when it should be easy enough to add that field in the c...

• Question
• jira-service-desk

Hi,   We have once Project say Project A created in JIRA service Desk & it will be used by 3 different customers.We want to configure in such way that Customer A should not see tickets rai...

• Question
• jira-service-desk
• jira-service-desk-cloud

I'm currently testing Jira Service Desk cloud and i have an issue/question related to the status "Waiting for Customer". I'm using the default workflow provided in Jira Service Desk Cloud. This wor...

• Question
• jira-service-desk

Hi, does anyone know how to set email recipients in message handler template. e.g. we want to send notifications to all watchers when an issue gets commented. (same as participants) And how to de...

• Question
• jemh
• jira-service-desk

On the ticket level, I would like to make dependent drop down menues with the following criteria: Menu 1 has 6 options in the drop down menu, which can be selected. Menu 2: If option 4 is selected...

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• jira-service-desk

Using the cloud version. Any suggestions? seems all options are server based. Thanks!  

• Question
• jira-service-desk