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Community resources
Jira
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Story Points Field stays required on create screen after turning off required in Field Configuration
For our service management project I added the field Story Points but made it required. Now I turned it off, because I don't need it to be required any more. I made this change in the Field Configura...
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Hi, I am trying to user 'Transition Issues' operation in order to change field 'Resolution' from 'Unresolved' to 'Done'. I configured the Permissions for the project as below: I still have n...
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In my organisation, we can all see response options from the Canned responses template in the case view - but why is it that only some can see them in the transition screen, when they set a case to s...
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We are experiencing an issue with the Freshdesk–Jira integration. When Freshdesk attempts to create or update an issue in Jira, the request fails with a 500 Internal Server Error coming from Jira’s s...
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Good day everyone I have created one automation rule with below steps, which is working fine: 1. When work item transition from x to y 2. Create a new task 3. Send email xyz 4. And: re-f...
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Is it possible to define the List view columns for all viewing, rather than allowing the team members define their own view?
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I am getting the following error, when trying to clone an Epic and the child items: Error Summary : We couldn't clone [Issue Reference] Error Description: [InvalidInputException: [Error map: [{}]] ...
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Right now there is a sprint in progress and I needed to extract a report from the this sprint with stories and tasks. Whenever I try to extract a report it doesn't show any stories or tasks from this...
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Hi! I am having issues with creating new requests in JIRA ServiceDesk: The request is not created in the following cases: via email via API (automatically generated error re...
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We're looking to add confluence to Jira but keep getting a message about payment. Can someone let me know how to add this app as there are no outstanding invoices like it says.
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We have a problem with the status DONE by default opening up to write an internal message. This action must always be written externally in our company and this regularly results in the customer not ...
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I'm looking to extract dashboard data in the form of XML/JSON from JIRA and insert it into a database, which will then be used by the customer to generate BI reports. Has anyone worked on a similar i...
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Hi, We are JSM Premium customer and we want to use the newly released Service Accounts feature. One of the actions we want to perform with this account is call the JSM Assets rest API. On the Asset...
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I am trying to raise a bug but getting error User "xxxxxx" doesn't have the 'Edit Issues' permission
I am trying to raise a bug against jira but getting error User "xxxxxx" doesn't have the 'Edit Issues' permission
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I removed one of our employees from the account due to a product permission issue and then reconnected him, but I am now encountering the following error. What should I do? Hash 1JEATQP Trace c8...
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...tring authTokenJira = "xxxx" def responseJiraGet = get("/rest/api/2/user", "username="+addLicenseUsers, "https://xxx/jira", authTokenJira) log.warn(responseJiraGet) public Object get(S...
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We can`t enter Jira: Your Atlassian Cloud site is currently unavailable Our sute: v-leasing.atlassian.net There were no email messages about blocking/ How can we get back acces or at leas...
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Need custome jira work-flow for SOC team
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I have a tool where we manage projects on a hierarchical basis. for Ex . At the top level there will be a main template with generic screens , fields , workflows. New pr...
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I created several invalid sprints last year. How can I delete or remove inactive these duplicate one
A few months ago, I created future sprints with sequential naming. However, in early July, we adopted a new naming convention starting from Sprint 1 instead of continuing the previous sequence
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when i tried to login using my email after getting the access for the project. i get redirected to this page even after multiple retries.
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query: {"expand":["names"],"jql":"project=ABC order by updated desc ","maxResults":200,"fieldsByKeys":false,"fields":["*all"]} it does work with call to /rest/api/3/search but not with /re...
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👋🏻 Hi lovely people! One of our developers has connected JIRA to one of our slack channels by accident. I'm trying to DISCONNECT Jira from that channel (and leave the other channels connected, whi...
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안녕하세요 유지원입니다 KTDevspace 마이그이후 사용 중 지속적으로 오류가 발생되어 문의드립니다. 1. Jira 프로젝트 사용 시 오류발생 '저희 쪽에서 문제가 발생했습니다' 이 문제가 지속되면 관리자에게 이 정보를 공유하여 관리자가 지원 팀에 문의하도록 하세요 Hash 5D9GWD Trace d5953ed9bb2...
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Hi all, I have a basic automation which is: When: Work Item Created Add comment to work item: "test" Thats it. But it never runs. I checked the actor as my account (Site admin) no d...
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