Opsgenie

One of our Opsgenie users has an Pixel 8 Pro running Android 14 and is seeing this message after downloading the Opsgenie App and logging in. The full message is:  "Your device is not regis...

• Question
• opsgenie

Is there a way to prevent a user from acking all? 

• Question
• cloud
• opsgenie

Hello all!  I recently installed the Opsgenie teams integration V2 onto my team's channel and it's been great. I commonly use the @OpsGenie whoisoncall <our_unit_schedule> command in...

• Question
• cloud
• integration
• ms-teams
• opsgenie

Hello everyone. Is there a way to automatically increase the priority of alerts? I would like to increase the alerts priorities if they are not acknowledged or are still open after X minutes. T...

• Question
• opsgenie

Hi team, I have searched the topic from the community. Here are 3 Chinese v-card numbers as follows +86 (10) 8639 1403 +86 (10) 5225 3349 +86 (10) 5225 3354   I just want to confirm 2 qu...

• Question
• cloud
• opsgenie
• opsgenie-cloud

I have an integration between OpsGenie and a JSM project.  I have a rule to "Create Alert," whenever the status of a ticket becomes Critical.  It looks like this, and it works great. ...

• Question
• opsgenie

We currently have support teams located in the US, UK & India and would like to create an out of hours rotation schedule to cover the times when no team is online. So for example when the UK t...

• Question
• cloud
• opsgenie
• opsgenie-cloud

We use Opsgenie heartbeats with the Slack integration. One of our systems went down so a heartbeat failed to reach Opsgenie which resulted in a Slack notification. Our devops operator using Slack clo...

• Question
• cloud
• opsgenie
• opsgenie-cloud

    I'd love to hear your thoughts on hiring. What are the biggest hurdles you face when building your engineering teams? Is it finding the right talent, speed of hiring, or somethin...

• Question
• opsgenie

Hello, I need to understand what happens if you are called by OpsGenie when you have multiple phone numbers listed in your personal profile.  The specific example I have is if someone has two p...

• Question
• cloud
• opsgenie
• opsgenie-cloud

I have an event that requires someone on call but it only occurs on Wednesdays every 3 weeks for 3 different people. When I set the rotation type to 3 weeks, it populates weekly on Wednesday, and has...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi, I am trying to find out how long each escalation lasts in our customer support team. For that I want to measure the time between - an alert has been acknowledged - an alert has been closed. &n...

• Question
• opsgenie

When an alert is acknowledged in Opsgenie, I want the Opsgenie to trigger a custom endpoint URL in ServiceNow so that I can track who acknowledged the alert in opsgenie and when. I tried to create a...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Opsgenie’s alert activity logs are a powerful tool for tracking the lifecycle of an alert from creation to closure. By understanding how to use these logs effectively, you can debug issues with your ...

• Article
• opsgenie

  Es posible integrar Solman con Opsgenie atravez de la api en la version gratuita? no encuentro mucha documentacion al respecto. Is it possible to integrate Solman with Opsgenie through the A...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi, I just discovered users are not able to override their own schedule, to be specific, highlighting a scheduled day/time they get no pop up box with the override option. They can do it on another...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Going through the API documentation I can see that you can export a schedule as an .ics file: https://docs.opsgenie.com/docs/schedule-api#export-schedule Instead of the .ics file, I need the we...

• Question
• api
• opsgenie

  I have this issue with the new embedded alerts in the new JSM Opsgenie merge: In Opsgenie, the hyperlinks were hyperlinks. In JSM they are just showing as text. Is this something we can ...

• Question
• help
• jsm
• opsgenie
• question

Hello, I've been scouring the web, but I found a lot of old documentation and images about turning off alerts. Does anyone know how to turn off Opsgenie alerts currently, in our year 2024. *Opsgeni...

• Question
• cloud
• opsgenie
• opsgenie-cloud

I'd like to have multiple people on call but based on the tag of the alert, different individuals should be looking at addressing the issue.   Something like, if tag contains 'X' then notify ...

• Question
• opsgenie

I created app with forge with handler for http events. On which endpoint i need to send my request to trigger that app function? Im tried https://api.atlassian.com/ex/ari/cloud/{appKey}/forge/ap...

• Question
• api
• endpoint
• forge
• opsgenie

Teams, Users, On-call & escalation all defined. We want to use the fully integrated "Operations" feature inside of JSM-Cloud, not the older independent OpsGenie Cloud     

• Question
• opsgenie

hi, I am attempting to use the Opsgenie python API to fetch a list of alerts, but I only see the post request for creating notes and did not see a get request. Wondering would it default be in r...

• Question
• cloud
• opsgenie
• opsgenie-cloud

I am working with an account that has the "Organization Admin" role, but i cannot access Ops Genie at all - any attempt just redirects to https://environment.app.eu.opsgenie.com/auth/login?type=sso, ...

• Question
• cloud
• opsgenie
• opsgenie-cloud

  We need an Incident Management platform that includes SMS messaging to key teams.  What is the best Atlassian product for this?  I am reading some notices that Opsgenie is going to ...

• Question
• jira-service-management
• opsgenie