Tag: "service-desk"

Hi,   We have setup change requests using a form attached to the change request type. After initial submission the issue goes to a "Plan" (Not Started) status where pre-populated fields are up...

• Jira
• automation
• button
• cab
• change
• change-management
• +8 more tags...

Hello Jira Community!!   I have created a  new "request type" based on a newly created form. I now need to create several automation rules based on different conditions. I tried to te...

• Jira Service Management
• automation
• cloud
• forms
• jira-service-management
• jira-service-management-cloud
• +2 more tags...

Hi!! So I'm attempting to overwrite an old request type with a new form and when I turn it on it seems to be appending to the existing request type instead of overwriting? The new form is showing at ...

• Jira Service Management
• cloud
• forms
• jira-service-management
• jira-service-management-cloud
• request-type
• +1 more tag...

hi!  I want to take a newly created form and overwrite an existing request type with it.  I assume the stories or issue types that the previous request type created will not be impacted by...

• Jira Service Management
• cloud
• forms
• issue-type
• jira-service-management
• jira-service-management-cloud
• +2 more tags...