In the first part of this article, I've reported on the most important Atlassian product news from the Summit 2019 in Las Vegas. In this second part, I'll focus on the changes that happened to the At...
Last year, with its 65 million active users, Atlassian Jira was and still is one of the most popular project management tools. Now, the number is probably even higher. No wonder that we oft...
User experience is important not only when it comes to the customer support but also our own employees. If we want people working for us to be happy, we need to look at them as internal ...
Extension for Jira Service Desk is our flagship app available on the Atlassian Marketplace. From the incentive of Marketplace, this product has been providing the most wanted features impro...
In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support - the Help Center. As we've learned from there, Jira Service Desk...
One of our stops on the recent trip to the United States was San Francisco, where we hosted our own Jira Service Desk Day 2018. We invited Atlassian team, Solution Partners, AUG members and...
When it comes to raising a service desk request, time and details count. However, users value the simplicity of the request forms, which they don’t always get. Especially when i...
MetLife is one of the world’s leading financial services companies. In Poland, MetLife began its operations in 1990 as the first insurance company with foreign capital o...
...f our apps by sharing useful tips on our blog and social media channels. We hope to start this new chapter with lots of inspiration and energy Follow us on LinkedIn, Facebook or T...
Working with Jira Software Server issues or Jira Service Desk Server requests, often there is a situation when you need to provide small chunks of information as parts of a greater whole. T...
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