...n the customers ticket. Does anyone know of an application that would allow me to collect both CSAT and NPS, as well as automating the surveying being sent out on closure?
Hi community I have a table and would like to calculate the NPS (Net Promoter Score) per quarter with the "table transformer" plugin. Data input is dynamic and data are grouped automatically from a...
...etrics: CES (Customer Effort Score) NPS (Net Promotor Score) In an ideal worlds, a customer can answer all these in one ticket closure email.
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